Chief risk and recovery officer: The CRO’s changing role

The COVID-19 pandemic has brought risk to the forefront of many leadership agendas. The magnitude of the crisis has revealed both the strengths and areas for improvement in many risk management plans. Chief risk officers (CROs) are playing an essential role in helping their organizations respond to risks and adapt to uncertainty. They are also helping guide their organization in the move toward recovery. Our guests in this episode, Tamika Puckett, chief risk officer for the City of Chicago, and Luke Figora, senior associate vice president and chief risk and compliance officer at Northwestern University, join the Resilient podcast to discuss the frontline role of the CRO and how that role is likely to change as organizations move out of crisis and into the next normal.