Episode 389: Conflict Resolution in Project Management (Free)

Play Now: For your smart phone: Project Management Professional (PMP)® Exam Prep: Karin Brünnemann, PMP Conflict in project management is inevitable. In fact they say that the only way to not have a project management conflict is to have a one-person project. And even then, some people have a tendency to argue with themselves. Karin Brünnemann (https://www.linkedin.com/in/karinbrunnemann) recently gave a presentation on the topic of Managing Conflict in Projects to the Project Management Institute (PMI)® Slovakia Chapter. And because it was such a success she suggested that we bring it to you as well! Karin’s presentation and our interview is full of solid advice and best practices you can apply to the conflicts you will inevitably encounter. We will discuss: Definition & Characteristics of Conflict Conflict in the Context of Project Management How to Analyse a Conflict How to Manage Conflict A big part of the interview is actually focused on that last part -- the actual project management conflict resolution. We are, however, not going to talk about conflict resolution on multicultural projects. That’s reserved for next week. Presentation Slide Deck Karin has made her presentation slides available for listeners of The PM Podcast. Download the file here: Click to download the presentation... Episode Transcript Below are the first few pages of the transcript. The complete transcript is available to Premium subscribers only. Podcast Introduction Cornelius Fichtner: Hello and welcome to Episode #389. This is the Project Management Podcast™ at www.pm-podcast.com and I’m Cornelius Fichtner. Conflict in Project Management is inevitable. In fact, they say that the only way to not have a project management conflict is to have a one-person project and even then some people have a tendency to argue with themselves. Karin Brunnemann recently gave a presentation on the topic of Managing Conflicts to the PMI Slovakia Chapter and because it was such a success, she suggested that we bring it to you as well. If you are a project manager who wants to become PMP or PMI Agile Certified Practitioner (PMI-ACP)® certified, then the easiest way to do so is with our sister podcast, the PM PrepCast™ or the Agile PrepCast™ and get your certification training for the exam by watching the in-depth exam prep video training from www.pm-prepcast.com Karin’s presentation and our interview is full of solid advice and best practices that you can apply to the conflicts you will inevitably encounter. We’ll discuss the definition and characteristics of conflict in the context of Project Management, how to analyze a conflict and of course how to manage a conflict. A big part of the interview is actually focused on that last part, the actual Project Management conflict resolution. We are however not going to talk about conflict resolution on multi-cultural projects—that is reserved for next week. And now, are you looking at me? Enjoy the interview. Female Voice: Project Management Podcast Feature Interview. Today with Karin Brunnemann, PMP, Intra-cultural expert. Cornelius Fichtner: Hello Karin. [Und dir ich wilkommen zurück] The Project Management Podcast™. Karin Brunnemann: Hi, Cornelius! Cornelius Fichtner: [laughs] Yes it always confuses people when I start the interview in German or another language. Welcome back, Karin. It’s been quite a while. Karin Brunnemann: Thank you, Cornelius. I’m happy to be a guest speaker on the PM Podcast once again. Cornelius Fichtner: Yes. So, we want to talk about conflict in projects and the reason for this is really the new PMI Talent Triangle, right? Karin Brunnemann: Yes. If you look at the Talent Triangle under the leadership heading, Conflict Management is actually explicitly mentioned as a leadership skill for Project Management. So, this is quite an important topic. Cornelius Fichtner: Yeah absolutely. Just as an aside for our listeners, because you are listening to this podcast interview, you can claim PDUs for lis