Cold Call

Controlling the Emotion of Negotiation

03.31.2020 - By HBR Presents / Brian KennyPlay

Download our free app to listen on your phone

Download on the App StoreGet it on Google Play

Two siblings, Thomas and Sally Campbell, are faced with selling their childhood home. They need to make several difficult decisions, all the while navigating their contentious relationship. Harvard Business School professor Leslie John discusses the importance of asking (and answering) the right questions when negotiating, particularly under emotional stress, in her case, “The Campbell Home.”

More episodes from Cold Call