On today’s podcast, Andy talks with Horst Schulze, chairman and CEO of Capella Hotel Group, about what it means to create world-class service.

Creating World Class Service, Part 2

A conversation designed to help leaders go further, faster. Rooted in providing practical advice for both emerging and veteran leaders, the Andy Stanley Leadership Podcast equips leaders with the necessary tools for continuous improvement and lasting impact. One of Forbes' 6 Leadership Podcasts To Listen To and recognized as one of the Best Leadership Podcasts To Stay in the Know for CEOs by Industry Leader Magazine. Andy Stanley is a pastor, communicator, author, and the founder of North Point Ministries in Alpharetta, Georgia. For additional information, visit andystanley.com.

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The harsh reality of leadership is that the more successful you are, the less accessible you become. Common dilemmas are deciding who gets your time, when they get it, and how much they get. In this episode from 2012, I discuss how to manage these tensions.
Special thanks to our sponsor BELAY for offering an exclusive resource called Rise Up and Lead Well. In this resource, you will learn how leveraging an assistant can maximize your time, helpful for any rising leader ready to elevate their productivity and focus on what matters most. Get your free resource today.
Recognized as one of Forbes' 6 Leadership Podcasts To Listen To In 2024 and one of the Best Leadership Podcasts To Stay in the Know for CEOs, according to Industry Leader Magazine.
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Where to find Andy:

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See omnystudio.com/listener for privacy information.

The Accessibility of a Leader — From the Vault

Leaders not only have to give the gift of trust, but they must also give the gift of trustworthiness. In this REVERB episode, we dig into this idea from last week's episode The Importance of Trust in Leadership, and what this practically looks like in organizational life. 
We want to get to know you better! Please take a few minutes to tell us about yourself by taking our audience survey: https://bit.ly/3RMcURZ
Recognized as one of Forbes' 6 Leadership Podcasts To Listen To In 2024 and one of the Best Leadership Podcasts To Stay in the Know for CEOs, according to Industry Leader Magazine.
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Where to find Andy:

Instagram: @andy_stanley
Facebook: Andy Stanley Official
X: @andystanley
YouTube: @AndyStanleyOfficial
See omnystudio.com/listener for privacy information.

REVERB 9: Being a Trustworthy Leader

When there are gaps between what we expect people to do and what they actually do, we should choose to fill those gaps with trust rather than suspicion. In this episode, I explain why.
Download the application guide: https://bit.ly/3x884YI 
Here's what we cover in this episode:
-How gaps happen  
-How leaders choose what goes in those gaps
-Developing the discipline of filling those gap
-Why we tend to choose suspicion over trust
-Effects of distrust
-Benefits of extending trust
-What to do when someone continues to create a gap between what we expect and what we experience 
-Four commitments leaders should make to their direct reports
We want to get to know you better! Please take a few minutes to tell us about yourself by taking our audience survey: https://bit.ly/3RMcURZ
Recognized as one of Forbes' 6 Leadership Podcasts To Listen To In 2024 and one of the Best Leadership Podcasts To Stay in the Know for CEOs, according to Industry Leader Magazine.
____________
Where to find Andy:

Instagram: @andy_stanley
Facebook: Andy Stanley Official
X: @andystanley
YouTube: @AndyStanleyOfficial
See omnystudio.com/listener for privacy information.

The Importance of Trust in Leadership

I reveal the two best-kept leadership secrets that may surprise you in this episode from 2010.
Thank you to our partner, Factor Meals! Go to FactorMeals.com/ASLP50 and use code "ASLP50" for 50% off (ASLP as in Andy Stanley Leadership Podcast). 
We want to get to know you better! Please take a few minutes to tell us about yourself by taking our audience survey: https://bit.ly/3RMcURZ
Recognized as one of Forbes' 6 Leadership Podcasts To Listen To In 2024 and one of the Best Leadership Podcasts To Stay in the Know for CEOs, according to Industry Leader Magazine.
____________
Where to find Andy:

Instagram: @andy_stanley
Facebook: Andy Stanley Official
X: @andystanley
YouTube: @AndyStanleyOfficial
See omnystudio.com/listener for privacy information.

When Less is More — From the Vault

Happiness is a direction, not a destination. In this REVERB episode, we dig deeper into this important topic from last week's episode The Blueprint to Happiness with Arthur Brooks with steps to help you become a happier leader.
We want to get to know you better! Please take a few minutes to tell us about yourself by taking our audience survey: https://bit.ly/3RMcURZ
Special thanks to our sponsor BELAY for offering an exclusive resource called Delegate to Elevate. In the book, you will learn how to stop diluting your efforts by trusting your team with more responsibility. This will empower you to courageously focus on your strengths and delegate your weaknesses—developing your future leaders in the process. Get your free resource today.
Recognized as one of Forbes' 6 Leadership Podcasts To Listen To In 2024 and one of the Best Leadership Podcasts To Stay in the Know for CEOs, according to Industry Leader Magazine.
____________
Where to find Andy:

Instagram: @andy_stanley
Facebook: Andy Stanley Official
X: @andystanley
YouTube: @AndyStanleyOfficial
See omnystudio.com/listener for privacy information.

Creating World Class Service, Part 2

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