In this episode of the Insurance Perspectives podcast, Nicole Harris and Mary Hyland discuss strategies for cultivating leadership at every level and phone and email etiquette. Nicole focuses on the importance of empowering staff and fostering a positive workplace culture. Mary provides practical tips for effective communication in the insurance industry.

These presentations were recorded at the 2025 HawkSoft User Group (HUG) National Conference.

Takeaways

• Identify and utilize the strengths of your staff.
• Create an environment where staff can make decisions.
• Establish clear visions and objectives for collaboration.
• Invest in workplace culture to strengthen relationships.
• Trust your staff to make decisions without second-guessing.
• Use proper etiquette in phone and email interactions.
• Always proofread your communications before sending.

To get in touch with today's guests, reach out below:

• Nicole Harris (click here)
• Mary Hyland (click here)

More information about Atkinson Insurance Agency:

• https://www.atkinsoninsuranceagency.com/
• https://www.facebook.com/AtkinsonInsurance/
• https://www.instagram.com/atkinsoninsuranceagency/

More information about Cedar Risk Management:

• https://www.cedarrisk.com/
• https://www.facebook.com/CedarRisk/
• https://www.instagram.com/cedarrisk/

Learn more about the HawkSoft User Group's Fall Regional Meetings by clicking here.

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If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay