Welcome to Episode 1 of The inSide Scoop, brought to you by inSided. Today we're speaking to Jay Nathan of Customer Imperative, about how Customer Success teams can and should be adapting in the face of COVID-19. The inSide Scoop aims to bring you the latest in thought leadership and industry insights around customer success, as well as everything you could want to know about online communities and how they drive customer engagement, enable your customers to use your product self-sufficiently, build effective product ideation and feedback processes, and facilitate customer onboarding and learning.inSided builds Customer Success community platforms that drive customer engagement, product feedback and ideation and customer self-service.