06.15.2021 - By John Coleman PKT, PST, LSFT, Thinkers360 top 10
Work Item types are optional in Kanban Guide as per https://kanbanguides.org. In Kanban Guide, a Service Level Expectation (SLE) is a must for a Kanban board. How about having an SLE per work item type? What could be the upsides and downsides of that?
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