Masters of Dispute Resolution

De-Escalate: The Power of Emotional Listening


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Season 03 Episode 09                                         49:37
Douglas E. Noll, JD, MA, left a successful career as a trial lawyer to become a peacemaker.  His calling is to serve humanity on many levels, doing so as an award-winning author, teacher, trainer, and highly experienced mediator.  In this episode, Doug tells the story of a divorced couple engaged in a dispute ostensibly about the use of money that had been in a trust fund, how their emotions had escalated the conflict, and the discovery of the power of affect labeling not only to resolve their dispute but also to change people’s lives.
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Masters of Dispute ResolutionBy [email protected] (Len Levy)