The second half of the interview with Michael Monteiro of Buildium. Hear some great book recommendations, discussion about customer service, hiring, and more.

Show Notes:

• Accuracy & Availability in Property Management 01:22
• Partnership & Advice in Property Management 04:00
• The Top Lead Sources for Property Managers 05:51
• Word of Mouth & Referrals are not enough - Diversify to Grow 06:45
• The Blindspot of Selling Property Management 08:24
• The Importance of Having Multiple Channels to Hit Growth Goals 09:18
• Get Clear on What The Owners Want 11:25
• To be Competitive - Leverage the Right Technology 11:46
• The Biggest Property Management Challenges 12:16
• GreatSchools - per Capita income as a Tool to Select Areas to Manage 12:56
• Technology is Critical to Success 15:19
• Hiring Is a Common Barrier to Growth & Helps You Focus on the Business 15:40
• The Painful Transition from Solopreneur to Having a Team 16:54
• Whenever you fail to inspire, you always control. 17:46
• Organizational Health: Cohesion, Clarity, Over Communicate, Continue to Over Communicate it 18:46
• The Importance of Having Clarity of Vision or a "Why" 20:32
• Incentivizing Good Behavior or Performance With Money vs. Inspiration 21:24
• When you share your purpose & values clients won't worry about the specifics once they trust you. 22:53
• Even if some marketing channels aren't performing as well they have different audiences 26:16

Tweetables:

"If you're perfectly available and perfectly accurate, you're just NOT screwing up. That's expected and demanded."

"It's not enough to rely on just word of mouth & referrals. Property managers are having to diversify."

"Whenever you fail to inspire your team, you always waste energy trying to control them."

Resources:

FCC Disclaimer: Wherever possible we make our links to 3rd-party sites affiliate links, which may compensate us. This does not imply that we endorse them, we are just being helpful & smart.

Book: First Break All the Rules

State of Property Management Report

GreatSchools

Book: E-Myth Revisited

Book: The Advantage

Book: Start With Why

Buildium