Digital Employee Experience (DEX) is a critical and increasingly important concept for modern enterprises, encompassing the entire digital environment employees interact with during their workday. Moving beyond traditional IT support focused solely on technical functionality, DEX prioritizes the end-user perspective, aiming to create a seamless, stress-free, and productive digital workspace. This briefing outlines the definition, importance, benefits, challenges, measurement, and strategic positioning of DEX, particularly in the era of hybrid work, to empower IT managers to champion its implementation and drive organizational success.