Elad Gil has seen hyper growth from all angles. During his time at Google and Twitter, both companies grew headcount by 10x or more. He's also invested in and advised Airbnb, Coinbase, Instacart, Square and Stripe, and has published a new book, the High Growth Handbook. In conversation with Intercom's Adam Risman, he breaks down some of the toughest challenges that come with hyper growth – and his approach to solving them.




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Elad Gil on charting a path through hyper growth

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Learn how Fin AI Copilot is changing the way Intercom's Customer Support team works, and the benefits they're already seeing since starting to use it.

The Ticket: Moment of truth – Fin AI Copilot in practice

Intercom's Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.




Watch this episode on YouTube: https://www.youtube.com/watch?v=DV6RK_-qGkQ






How Fin AI Copilot changes the game for support teams

This week on The Ticket we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing.




In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technology – and very, very soon all of society at large – will certainly be going through.




You can watch this episode on YouTube and don't forget to subscribe to our channel to be the first to see new episodes: https://youtu.be/qiWV0T0qbeY?si=jpRYLrP24KrllXjv




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Introducing Off Script: Des Traynor on the AI revolution

This week's guest, CX author and speaker Stacy Sherman, is an expert at turning that aspiration into reality. In this episode, she joins our Director of Human Support Bobby Stapleton to discuss her Doing CX Right framework to design a standout customer experience to help you get – and keep – customers, and shares her best practices for empowering your teams and creating a culture of customer excellence.




Watch this episode on YouTube: https://www.youtube.com/watch?v=bgdilycaU68






Stacy Sherman on how to design customer experiences that drive loyalty

This week our Director of Automated and Proactive Support, Ruth O’Brien, and our Director of Human Support, Bobby Stapleton, dive into the importance of creating a culture of knowledge management for unlocking AI success and delivering a great customer experience.




Watch this episode on YouTube: https://www.youtube.com/watch?v=lNujY05wFAE






Elad Gil on charting a path through hyper growth

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