Future Ready Leadership With Jacob Morgan

Ep 145: Why We Shouldn't Overdesign Employee Experiences


Listen Later

Georgia Collins is the Senior Managing Director and Co-Leader of the Workplace Strategy Practice at CBRE. CBRE is a Global commercial real estate company that ‘helps clients identify opportunities to reduce and/or reallocate their costs, more effectively manage their resources, improve employee engagement and make decisions faster’.  With specific responsibility for research and development, Collins’ focus is on enhancing and expanding their service offerings so that clients can better understand, and more effectively deliver, environments and services that improve employee effectiveness and act as competitive differentiators in the war for talent.

Collins has more than 15 years of experience in the field of workplace consulting. A recognized leader in the industry, Collins’ project experience spans a wide range of markets and industries.

Prior to joining CBRE, Collins led strategic business consultancy DEGW’s North American practice where she led significant engagements for companies like Autodesk, Cisco, eBay and Microsoft. Prior to DEGW, Collins worked as an urban planner for Sasaki Associates.

Change management considers how to create workplaces that inspire and allow people to work at their best. When opening a new office, CBRE uses 80% of standard resources – market stand-up desks, for example. The other 20% are designed to be specific to that particular office. The time spent defining what makes each location special is an important part of the change. So offices in Hawaii look and function differently than those in Chicago.

Three steps in the process to successful design is thought of as a pyramid, with the base as the foundation, the middle, relational and finally the top of the pyramid is transformational. Specifically,

  1. Foundational – what are the things that people need to do their job? (i.e., fast internet or parking)
  2. Relational – how do you enable people to build their internal networks? (collaboration areas, break rooms, etc.)
  3. Transformational or differentiating – what makes this particular organization special?

Collins’ advice for corporations is threefold. First, consider how to strip out the friction in work. Second, think about how to elevate the work experience. And third, intentionally don’t ‘plan’ everything

What you will learn in this episode:

  • What Workplace360 is
  • Why CBRE decided to make some changes and how they figured out what changes to make
  • How to get people that are reluctant to embrace change to come along
  • What is ‘life admin’ or ‘work admin’ and how it might work for your office
  • Personalization in an open office – is it possible or necessary?

 

...more
View all episodesView all episodes
Download on the App Store

Future Ready Leadership With Jacob MorganBy Jacob Morgan

  • 4.8
  • 4.8
  • 4.8
  • 4.8
  • 4.8

4.8

239 ratings


More shows like Future Ready Leadership With Jacob Morgan

View all
HBR IdeaCast by Harvard Business Review

HBR IdeaCast

1,855 Listeners

The Look & Sound of Leadership by Essential Communications - Tom Henschel

The Look & Sound of Leadership

1,162 Listeners

Coaching for Leaders by Dave Stachowiak

Coaching for Leaders

1,462 Listeners

The Learning Leader Show With Ryan Hawk by Ryan Hawk

The Learning Leader Show With Ryan Hawk

1,291 Listeners

7 Minute Leadership by Paul Falavolito

7 Minute Leadership

81 Listeners

Maxwell Leadership Executive Podcast by John Maxwell

Maxwell Leadership Executive Podcast

382 Listeners

The Modern Manager by Mamie Kanfer Stewart

The Modern Manager

183 Listeners

FranklinCovey On Leadership by FranklinCovey

FranklinCovey On Leadership

220 Listeners

HBS Managing the Future of Work by Harvard Business School

HBS Managing the Future of Work

106 Listeners

No Bullsh!t Leadership by Martin G Moore

No Bullsh!t Leadership

119 Listeners

The Anxious Achiever by Morra Aarons-Mele

The Anxious Achiever

560 Listeners

The Josh Bersin Company by Josh Bersin

The Josh Bersin Company

57 Listeners

Coaching Real Leaders by Harvard Business Review / Muriel Wilkins

Coaching Real Leaders

649 Listeners

HBR On Strategy by Harvard Business Review

HBR On Strategy

72 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

155 Listeners