When disaster strikes, speed and coordination make all the difference.

In this episode of Building Tomorrow’s Insurer, host Nigel Fellowes-Freeman sits down with Sam Ratcliff, COO of InsureBuild, to explore how technology, logistics, and human connection come together to transform claims.

From building a nationwide subcontractor network to deploying RPA and machine learning in repair management, Sam shares how InsureBuild is streamlining the claims process—without losing sight of the customer.

Tune in for insights on:

• Building and managing a 1,700-strong contractor network

• Using automation and AI to reduce claim cycle times

• Designing tech to serve people first, not just processes

• Why builders are the unsung heroes of disaster recovery

For anyone working in claims, repair, or customer experience, this is a must-listen.