Part 1 of 2. How do I use surveys to build trust with my audience? How do I ask the right questions, the right way, at the right time? What is the "autopsy approach" to gathering feedback? Why should I "close the loop" with my participants? How did the Net Promotor Score become "a scourge upon this world"?

Shoutouts and References: The Survey Playbook by Dr. Matt Champagne; Purdue University, Net Promotor Score

Host: Mark Suroviec, M. Ed. | Owner and Founder of WorkPlay Solutions
Guest: Dr. Matt Champagne | Survey Expert, University Professor, Technology Visionary, Speaker, and Entrepreneur
https://matthewchampagne.com/

Special resource just for listeners of this podcast. You can download the "9 Principles of Customer Feedback" here https://matthewchampagne.com/workplay

For more info, visit www.workplaysolutions.com or email [email protected]
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