What happens when a property manager turns tragedy into purpose and a book into a movement?

In this episode of Property Management Frame Breakers, Pablo Gonzalez sits down with PM coach and author Jo-Anne Oliveri to explore how the future of property management will be won, not by those clinging to the past, but by those courageous enough to lead through change.

From writing a book before AI was even a thing, to rewriting it with AI today, Jo-Anne shares her deeply personal journey, bold industry observations, and unapologetic belief that the biggest threat to property managers isn’t AI, it’s irrelevance.

Together, they unpack:

💥 Why AI is your “forever teammate,” not your replacement
📚 How publishing a book created a brand and a client filter
🔁 What it means to shift from task-based to trust-based service
🛠 Why maintenance isn’t hard, managing expectations is
🧠 How emotional intelligence and AI can finally coexist at scale

This episode is part wake-up call, part roadmap, and part manifesto for a new era of PM, where clarity replaces chaos, and courage replaces fear.

🎧 Listen now and discover how to build the business that builds you back.

🌟 Stay Connected with Us:

🤝 Connect with Jo-Anne Oliveri on LinkedIn
🎙️ Connect with Pablo Gonzalez on LinkedIn
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🌐 Visit Vendoroo's Website

Chapters:

02:35 Turning Pain into Purpose from Tragedy and Clarity
05:28 A Broken System that Sparked the Blueprint
08:12 The Trust-Based Business Revolution
11:30 The Industry Crossroads - AI or Irrelevance
14:20 The Maintenance Myth (And Why It’s Already Solved)
17:16 From Process to Personalization (The New Role of PMs)
20:34 Who’s Leading PM Into the Future? Scar vs. Wound
23:05 Leading with Courage and Why Start Now
24:12 Why AI Isn’t the Threat—Self-Preservation Is
25:10 Teaching AI to Speak Your Voice
25:55 Why PMs Must Redesign Their Teams Around Tech
26:30 The Business That Builds You Back