Elevate Your AIQ

Ep 93: Strengthening Human Connection to Build Trust in AI-Fueled Transformation with Dan Riley


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Bob Pulver talks with Dan Riley, CEO and Co-founder of RADICL, about reshaping work through connection, trust, and clarity. From his roots as a punk rock musician to building Modern Survey and RADICL, Dan shares how creativity, curiosity, and courage fuel his leadership philosophy. Together, they explore the balance between human imperfection and technological advancement, why “high tech” must still serve human needs, and how organizations can build cultures that learn, listen, and adapt. The discussion spans themes of AI strategy, responsible design, employee listening, and the enduring value of genuine human connection.


Keywords
Dan Riley, RADICL, Modern Survey, Aon, employee listening, people analytics, connection, trust, AI ethics, human-AI collaboration, imperfection, curiosity, creativity, collective intelligence, organizational network analysis, people analytics world, Unleash, Transform, learning culture, human connection, responsible AI

Takeaways

  • Imperfection is a defining strength of humanity — and the source of creativity and innovation.

  • The best technology solves real human problems in the flow of work, not just productivity gaps.

  • AI is a mirror, amplifying human intent and behavior; if we lead with empathy and ethics, AI learns from that.

  • Clarity, communication, and transparency are critical to avoiding “AI chaos” inside organizations.

  • Continuous listening and connection are the new foundations for engagement and trust.

  • Curiosity and conversation are essential skills for navigating the fast-moving future of work.

  • The most effective teams balance diverse strengths rather than relying solely on “rock stars.”

  • True progress happens when we keep the human conversation going — across roles, hierarchies, and perspectives.

    Quotes

    • “I define myself as an artist first — a musician, filmmaker, who randomly fell into HR and tech.”

    • “The most beautiful part about being human is that we’re imperfect — that’s where the best ideas come from.”

    • “AI doesn’t fix our flaws; it amplifies them. It’s a mirror of how we show up.”

    • “For technology to work, it has to be solving a human problem in the flow, not just adding to the stack.”

    • “It’s okay to say, ‘We don’t have it all figured out yet’ — just be transparent about where you are.”

    • “You’ll never regret having a conversation about something important.”

      Chapters

      00:03 – Welcome and Dan’s background: from punk rock to HR tech

      01:45 – Founding Modern Survey and RADICL’s mission around trust and impact

      05:14 – The changing landscape of work

      06:42 – Highlights from People Analytics World, Transform, and Unleash

      09:50 – Rise of human connection as the dominant theme in work tech

      13:10 – Clarity, communication, and the need for an AI strategy

      16:19 – Productivity, balance, and reinvesting in people

      18:36 – The risk of over-automation and the value of learning

      22:16 – Teaching curiosity and critical thinking in an AI world

      27:25 – Why open conversations about AI matter more than ever

      33:51 – Employee listening, continuous dialogue, and the evolution of engagement

      37:22 – How AI enhances understanding and connection between teams

      40:06 – Organizational network analysis and adaptive learning

      43:21 – Connection, mentorship, and collective intelligence

      46:03 – AI as a mirror: amplification of human behavior and bias

      48:36 – Building balanced, imperfect, and effective teams

      51:48 – Tools, curiosity, and the limits of generative AI

      55:35 – Trusting your judgment and maintaining critical thinking

      56:34 – Staying human amid synthetic connection

      57:45 – Closing reflections and the call for ongoing dialogue


      Dan Riley: https://www.linkedin.com/in/dan-riley-57b9431

      RADICL: http://www.radiclwork.com


      For advisory work and marketing inquiries:

      Bob Pulver:⁠ ⁠https://linkedin.com/in/bobpulver⁠⁠

      Elevate Your AIQ:⁠ ⁠https://elevateyouraiq.com⁠⁠

      Substack: https://elevateyouraiq.substack.com


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