Listen in today as we venture down the road of AI and Agent experience with Jim Ackley of Sumo Communications. Today's episode is titled: The Gen AI Revolution- Expanding Customer & Agent Experience. Jim gives us incredible lessons learned from his parents he carries with him along with way and into business. Also he covers his interesting path where he really dove in deep in contact center and talks about the value of customer-centric selling along with how that still benefits him. Don't miss today as Jim uncovers additional pro tips for partners to keep in mind the basics around the importance of the agent what they go through and how to make them your champion.