A business that makes life easier for the customer is a way to make you stand out. Our returning guest, Shep Hyken, who is a customer service expert and New York Times bestselling author, agrees. His focus is to help businesses build relationships with their customers and deliver amazing customer service which eventually leads to their loyalty. During this interview, you'll discover... <ul> <li>The importance of client experience</li> <li>How to be more convenient</li> <li>How to create a journey map</li> </ul> To find out more about Shep, visit <a href= "https://www.thesuccessfulbookkeeper.com" target="_blank" rel= "noopener">https://www.thesuccessfulbookkeeper.com.</a>

A business that makes life easier for the customer is a way to make you stand out. Our returning guest, Shep Hyken, who is a customer service expert and New York Times bestselling author, agrees. His focus is to help businesses build relationships with their customers and deliver amazing customer service which eventually leads to their loyalty. During this interview, you'll discover... The importance of client experience How to be more convenient How to create a journey map To find out more about Shep, visit https://www.thesuccessfulbookkeeper.com.

A business that makes life easier for the customer is a way to make you stand out. Our returning guest, Shep Hyken, who is a customer service expert and New York Times bestselling author, agrees. His focus is to help businesses build relationships with their customers and deliver amazing customer service which eventually leads to their loyalty. During this interview, you'll discover... <ul> <li>The importance of client experience</li> <li>How to be more convenient</li> <li>How to create a journey map</li> </ul> To find out more about Shep, visit <a href="https://www.thesuccessfulbookkeeper.com" rel="noopener noreferrer">https://www.thesuccessfulbookkeeper.com.</a>

EP166: Shep Hyken - Focus On Your Client's Experience

The Successful Bookkeeper Podcast is a weekly show to help increase your confidence, work smarter and build a business you love.

Each week you'll listen to inspiring guests who will share their success secrets, so you can take your bookkeeping enterprise and life to another level.

Some of them include New York Times Best-Selling Author of E-Myth, Michael E. Gerber, Pure Bookkeeping Co-Founder, Debbie Roberts, the host of The Productive Woman podcast, Laura McClellan and the author of *I Know How She Does It*, Laura Vanderkam.

If you're a bookkeeping business owner who is looking for an uplifting, entertaining and informative podcast exclusively for YOU then you have arrived at the right place!

Get ready because your journey towards success begins — now.

Your Host

Michael Palmer is an acclaimed business coach who has helped hundreds of bookkeepers across the world push through their fears and exponentially grow their businesses and achieve the quality of life they've always wanted.

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The Successful Bookkeeper Podcast is a weekly show to help increase your confidence, work smarter and build a business you love. Each week you'll listen to inspiring guests who will share their success secrets, so you can take your bookkeeping enterprise and life to another level. Some of them include New York Times Best-Selling Author of E-Myth, Michael E. Gerber, Pure Bookkeeping Co-Founder, Debbie Roberts, the host of The Productive Woman podcast, Laura McClellan and the author of *I Know How She Does It*, Laura Vanderkam. If you're a bookkeeping business owner who is looking for an uplifting, entertaining and informative podcast exclusively for YOU then you have arrived at the right place! Get ready because your journey towards success begins — now. Your Host Michael Palmer is an acclaimed business coach who has helped hundreds of bookkeepers across the world push through their fears and exponentially grow their businesses and achieve the quality of life they've always wanted.

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EP166: Shep Hyken - Focus On Your Client's Experience

EP166: Shep Hyken - Focus On Your Client's Experience

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