First Impression Training is a people development organisation, specialising within the call and contact centre environment, wholly focused on creating positive and lasting change in the way a company's people interact with their prospects, customers and each other to encourage the win-win!

This is a BIG promise! In today's interview Marie shares candidly how she became a victim of her own success when she was freelancing in the training industry. She had a choice - stay small and do as she always did or -

Think BigStart SmallScale Fast

Her husband joined the business - subsequently the couple grew their contact centre training business very successfully! As a fellow CX Awards judge, Marie knows exactly what good looks like - but she also firmly believes that one has to stand out! Be the purple Cow - a fabulous story!

Links

Marie Cross on LinkedIn: https://www.linkedin.com/in/mariecross/

FIT First Impression Training:https://www.firstimpressiontraining.co.uk/

Marie's Book https://www.firstimpressiontraining.co.uk/make-their-day

Course Waitlist: https://rutzconsulting.com/customer-service-course/ Marianne LinkedIn: https://www.linkedin.com/in/marianne-rutz/

This Podcast is produced by: Andrew Madden Photography & Media Production