July 10, 2025

Episode 116: Michelle Foley, Chief Customer Officer ANZ at The Arnott's Group | Understanding your Customer, Staying Curious and Becoming an Impactful Leader

33 minutes

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In this episode, we sit down with Michelle Foley, Chief Customer Officer ANZ, at The Arnott's Group. Having spent an impressive 21 years developing her far-reaching career within a single organisation, Michelle delivers a masterclass in adaptability, curiosity, and resilience.

When it comes to succeeding in FMCG, we explore the importance of developing a deep understanding of your customer and staying in tune with the ever-evolving consumer landscape. And regarding impactful leadership, Michelle shares her insights around leading with curiosity over certainty, showcasing influence over control and setting an agenda rather than solving. Now operating at executive level, she reflects on how she develops talent within her team, encouraging open feedback and letting go of the belief that you must have all the answers.

For those currently leading teams, aspiring to lead, or learning to trust their own voice, this episode is full of insight on emotional intelligence, mental agility, and the power of leading with conviction.

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