Small business owner to CEO of a credit union. When Charlotte Nemec took the top position at her credit union, she got right to work and broke the norms of the banking industry with a new look and feel and a complete rebrand. On this episode we take serious look at how being different and making changes that are approachable by customers matter. We also talk about the importance of good people vs education and how working for the outcomes you seek prevail in your experience. Lets do this!