In this episode of Table Talk, host Dr. Jesse Middleton interviews Dr. Alex Harvey about his rapid expansion from 7 to 28 chiropractic practices in just five years. They discuss the unique strategies and frameworks that enabled this growth, including a focus on long-term chiropractic solutions, robust marketing approaches, and structured care plans. Dr. Harvey shares insights into their employee value proposition, onboarding processes, and how they manage operations with a lean head office team. They also delve into the challenges of retaining associates and maintaining high standards across multiple locations. Both hosts emphasise the importance of adaptability and continuous learning in scaling a business.

 

Show notes:

00:00 Introduction to Table Talk

00:28 Welcoming Dr. Alex Harvey

01:15 Growth and Framework of Total Health

01:57 Unique Selling Proposition and Marketing Strategies

04:15 Time-Based Care Plans Explained

06:32 Challenges and Solutions in Patient Retention

12:50 Onboarding and Training Associates

17:39 Managing Multiple Practices Efficiently

22:36 Future Goals and Reflections

26:56 Closing Remarks and Contact Information

31:33 Exploring Entrepreneurial Ventures

31:55 Challenges in Hiring Associates

32:49 The Classifieds Conundrum

35:08 Profit Margins and Financial Insights

38:40 Optimising Practice Operations

41:31 Tech Stack and Data Management

48:18 Balancing Work and Growth

55:22 Concluding Thoughts and Future Plans