In this edition of the Business Day Spotlight, we talk to one of the country’s largest banks - FNB - about their use of and investment in technology.

Our host Mudiwa Gavaza is joined by Jacques Celliers, FNB's CEO to discuss and shed light on the issues.

The discussion focuses on FNB’s use of technology over the last decade; the influence of Covid-19 on technology in financial services; the bank’s digital banking platform; the constant race to reduce friction and headaches for banking clients; FNB’s investment in cybersecurity; the bank’s relationship with regulators; and how the group is thinking about physical presence going forward.