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From SAAS to Service: Lessons from Taxdome CRO Petar Iliev
00:00 Introduction to Sales and Philosophy00:54 Peter Iliev's Background and Experience04:03 Pricing Strategies and Signals for Change06:25 Customer Feedback and Price Changes09:25 The Value of Confidence in Pricing11:43 Packaging Services for Clarity and Value19:04 Customer Expectations and Technology25:15 Comparing Services to Technology26:00 Lightning Round: Personal Insights30:33 Taxdome's Dilemma: Innovation vs. Customer Needs37:12 Mindset Shift in Leadership46:05 Vision for 2025: Redefining AccountingIn this engaging conversation, Carlos M Garcia and Peter Iliev, CRO of @TaxDome explore the intersection of sales and philosophy, focusing on pricing strategies, customer feedback, and the importance of technology in the accounting industry. Peter shares his insights on how to effectively communicate value to clients, the significance of confidence in pricing, and the necessity of adapting to customer expectations in a tech-savvy world. The discussion also highlights the importance of packaging services clearly and the role of real-time updates in enhancing customer satisfaction. In this conversation, Petar Iliev and Carlos M Garcia discuss the importance of execution in business, the habit of competition, and the relentless pursuit of improvement. They explore the balance between innovating new features and meeting existing customer needs, emphasizing the significance of mindset in leadership. Petar shares his vision for 2025, focusing on redefining accounting practices, enhancing customer experience, and building a strong community around the profession.Sound Bites"What doesn't cost anything, it's not valuable.""Clients will pay for peace of mind.""Package your services like a product.""Clients want access to real-time updates.""Give them real-time updates to reduce anxiety.""Clients compare you to Amazon and Uber.""I will knock it down.""You're like ready, shoot, aim.""Every little competition makes me better.""We are redefining how accounting firms work.""Elevate the profession."
- Connect with Petar on LinkedIn
- Learn more about Taxdome HERE
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By Carlos M. Garcia00:00 Introduction to Sales and Philosophy00:54 Peter Iliev's Background and Experience04:03 Pricing Strategies and Signals for Change06:25 Customer Feedback and Price Changes09:25 The Value of Confidence in Pricing11:43 Packaging Services for Clarity and Value19:04 Customer Expectations and Technology25:15 Comparing Services to Technology26:00 Lightning Round: Personal Insights30:33 Taxdome's Dilemma: Innovation vs. Customer Needs37:12 Mindset Shift in Leadership46:05 Vision for 2025: Redefining AccountingIn this engaging conversation, Carlos M Garcia and Peter Iliev, CRO of @TaxDome explore the intersection of sales and philosophy, focusing on pricing strategies, customer feedback, and the importance of technology in the accounting industry. Peter shares his insights on how to effectively communicate value to clients, the significance of confidence in pricing, and the necessity of adapting to customer expectations in a tech-savvy world. The discussion also highlights the importance of packaging services clearly and the role of real-time updates in enhancing customer satisfaction. In this conversation, Petar Iliev and Carlos M Garcia discuss the importance of execution in business, the habit of competition, and the relentless pursuit of improvement. They explore the balance between innovating new features and meeting existing customer needs, emphasizing the significance of mindset in leadership. Petar shares his vision for 2025, focusing on redefining accounting practices, enhancing customer experience, and building a strong community around the profession.Sound Bites"What doesn't cost anything, it's not valuable.""Clients will pay for peace of mind.""Package your services like a product.""Clients want access to real-time updates.""Give them real-time updates to reduce anxiety.""Clients compare you to Amazon and Uber.""I will knock it down.""You're like ready, shoot, aim.""Every little competition makes me better.""We are redefining how accounting firms work.""Elevate the profession."
- Connect with Petar on LinkedIn
- Learn more about Taxdome HERE