Brave New Digital World

From Supply Chain to Customer Obsession at Amazon: Ekim Dinc, Head of Customer Engagement at Amazon


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In this premiere episode, Andy sits down with Ekim Dinc, Head of Customer Engagement at Amazon. With a background in logistics, Ekim shares how systems thinking shaped his unconventional path into marketing — and what it takes to drive engagement at Amazon scale.


We explore how AI is transforming growth, the end of siloed teams, and why “human-induced latency” is the biggest blocker to innovation today.


Resources recommended by Ekim:

  • “Attention Is All You Need” – Google Research Paper

  • Meditations by Marcus Aurelius

  • All Things Distributed – Blog by Werner Vogels, CTO of Amazon

  • LinkedIn posts from Yann LeCun (Meta AI Chief Scientist)

  • Counterintuitive by Matt Wood (former Amazon VP of AI)

...more
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Brave New Digital WorldBy Andy Carvell (Phiture)