What do insurers want from clients and vice-versa? How can this relationship be moved from a transactional one to a long-term, mutually beneficial partnership? This is the central theme of this week's podcast interview with Douglas Barnett, director of mid-market and risk management at AXA.

Talking points include:

✅ How have insurer-client relationships been in the past vs how they should be in an ideal world

✅ What are the drawbacks of getting this wrong, vs the benefits of getting it right?

✅ What is the insurance industry doing to improve customer experience for clients?

✅ What should clients do to become a "risk of choice"?

✅ How does AXA support this through its risk management offering, how does this work and where does Dougie see it going?

If you're a business of any decent size, you'll benefit from listening to this and implementing some of what is discussed

Resources:

AXA UK

Connect with Dougie on Linkedin

Connect with Christian on Linkedin

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