“AI shouldn’t erase languages—it should amplify them.” – Jean-Louis Quéguiner (JL), CEO of Gladia

In a world where AI-driven communication tools are shaping industries, Gladia is setting a new standard in multilingual, real-time speech recognition. In this episode of Technology Reseller News, Doug Green interviews Jean-Louis Quéguiner (JL), CEO of Gladia, to discuss how their automatic speech recognition (ASR) technology is not only solving technical challenges but also protecting and amplifying underrepresented languages.

Bridging the AI Divide in Speech Recognition

Gladia is not just another transcription company. It is the only ASR provider capable of real-time, multilingual transcription with low latency, supporting over 100 languages—including accents, dialects, and code-switching.

Key Differentiators:

High-Accuracy Transcription Across 100+ Languages – Handles everything from English and Spanish to Tagalog and Zulu

Real-Time Code-Switching – Seamlessly processes multiple languages in a single conversation

Bias-Free AI – Ensures equitable representation for underserved languages

As JL explains, many AI tools ignore so-called “niche” languages, despite their vast number of speakers. With 1.5 billion people in India and 120 million Tagalog speakers, Gladia is filling a critical gap in global communication.

AI and the Future of Contact Centers

Gladia’s speech AI technology is already being integrated into call centers, CCaaS platforms, and voice AI agents to:

Improve real-time CX with hyper-accurate transcription & sentiment analysis

Expand global market reach by enabling companies to support more languages

Enable AI-powered call automation while maintaining human oversight

JL emphasizes that AI voice agents are evolving rapidly—but rather than replacing human interaction, they should work alongside contact center professionals. In the next five years, call center roles will shift from volume-based operations to high-skill, high-quality customer interactions.

Expanding into the U.S.: Building the Right Partnerships

As Gladia expands its footprint in North America, the company is actively looking for:

Channel partners in cloud communications

Technology integrations with CCaaS and AI-powered platforms

Enterprises looking to enhance multilingual CX

JL himself is relocating to New York to foster relationships and drive business development in the U.S. market.

Learn More About Gladia

Website: www.gladia.io

Contact for Partnerships: Connect with Jean-Louis Quéguiner on LinkedIn

#AI #SpeechRecognition #CX #CallCenters #MultilingualAI #ContactCenter #ASR #CloudCommunications #LanguageTech