Healthcare Amenities are not Services: Lucas Artusi, Design Institute for Health

We recently published a post about the customer-centric redesign CapitalOne is testing with their new cafes and what healthcare might be able to take from the project. Then we called up Lucas Artusi, Senior Systems Designer at the Design Institute for Health, to get his reaction. The Design Institute for Health team spends their time working to build a human-centered healthcare system through physical design, design thinking, technology, UI/UX, engagement patterns, and more, so Artusi is perfectly positioned to talk about a program like the CapitalOne cafes and whether it's relevant for healthcare.