Episode 13 – Heidi Craun on Supporting Millions of Users with Usability Testing

06.05.2014 - By Podcast | Support Driven

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Heidi Craun shares how her small team supports millions of users on the mobile Expedia apps through usability testing. Highlights include: How the support team got started with usability testing Learning usability testing The different types of usability they conduct How the results of the tests influence product and support Tips on getting started with […]

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