Hospitality English for Hotels S2 #15 - Adding Personality to Your Voice When You Speak to Guests

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Guest: I need to check in, I'm exhausted and have been looking for a vacancy all day.

Staff: Not a problem sir, we have a few rooms available so we should be able to help you.

Guest: Great.

Staff: Do you have any requirements?

Guest: A bed...

Staff: Haha! Okay, we have a single bedroom open for tonight. It will be $65. Would you like to reserve it?

Guest: Yes!

Staff: Okay. May I make a copy of your credit card?

Guest: Sure.

Staff: Okay, we're all set here. Your room number is 205. You should see it right when you exit the elevator. There is a pamphlet with all of our amenity information if you are interested, or you can dial 0 if you have any questions. Will that be all for you?

Guest: Yes, thank you!

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