In this episode, we explore what it really means to show up whether you're serving one guest or one hundred.

We're joined by John Noto, veteran New York City tour guide and founder of The City Shuffle, who brings over a decade of experience crafting high-quality, connection-driven tour experiences. John shares what inspired him to step out on his own, how the tourism industry is evolving post-pandemic, and why exceptional hospitality is the foundation of every great business.

Inside this conversation, we discuss: • Delivering A+ service regardless of audience size • How to elevate guest experiences through clarity and intention • What salon owners and leaders can learn from world-class hospitality • Why showing up with passion is a privilege — not a chore • The mindset shifts required to create connection-focused businesses

If you're a salon owner, manager, or anyone committed to raising the bar in service, this episode will challenge and inspire you to think differently about the experiences you create.

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