Process Breakdown Podcast (audio)

How Americanflat Facilitated Remote Work by Creating a Decentralized Knowledge Base

03.30.2021 - By Process Breakdown Podcast (audio)Play

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Last Updated on March 30, 2021 by Owen McGab Enaohwo

President of Americanflat, Giorgio Piccoli, has always had a penchant for interior decoration. His inability to get affordable wall art for his apartment when he moved to New York inspired him to go into the business with a mission to provide high-quality wall art to people at affordable prices.

He understood that streamlining his business operations was key to running a successful business and started documenting his business processes early on with a workflow system.

But as his business began to expand, the need for a more effective system arose. He found SweetProcess and his expansion became seamless. Giorgio tells us how SweetProcess has enhanced his overall business operations. 

Giorgio Piccoli, president at Americanflat

About Americanflat

Americanflat is an interior decoration company that offers stylish and exclusive designs to households. Debunking the notion that great art must be overpriced, the company collaborates with over 150 artists from different parts of the world to create original designs at affordable prices.

The New York-based company offers its clients complete interior decoration including wall art, bed and bath, and home décor for aesthetics and comfort. Users get to choose designs of their choice from its rich and diverse catalog. 

Besides providing affordable interior décor, Americanflat supports contemporary independent artists by offering them a percentage from the proceeds of their works sold. 

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The Biggest Pain Point for Americanflat

Every startup aims to grow. Giorgio was excited when his company began to grow, but then he realized a problem that he was not aware of beforehand—tribal knowledge. With a total number of six staff working from the same office initially, tribal knowledge was not an issue. It was easy to pass every bit of information from one person to another. But as the company began to expand, there was a knowledge imbalance among employees because they were in different locations at different times, and that began to affect the organization. 

“SweetProcess came into light as our company grew. When we were six people in a shared office, it was really easy to be able to share that kind of tribal knowledge amongst the different people on the team…and then we realized that as we transitioned to a fully remote team, we needed ways to be able to transition the knowledge from one person to another, and SweetProcess really enabled us to be able to do that.”

The organization was able to empower its employees in remote areas with all the information that they needed to perform their duties by documen...

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