How Brooks Law Group Increased Employee Efficiency by Improving Existing Business Processes

Introduction

As Administrator/HR at Brooks Law Group, Laura Johnson was not new to business processes. The firm had quite a number of processes for rendering their services to injured and disabled people. But these processes were manually managed, and there was only so much they could do with them. Employees were not able to work independently without guidance. This dependency hindered efficiency, causing operational setbacks in the organization. Switching to SweetProcess simplified their systems and allowed for better workflow. She shares details of how the system made their organization more efficient. First, let us take a look at the company’s profile.

Laura Johnson Administrator/HR at Brooks Law Group

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About Brooks Law Group

Brooks Law Group is a personal injury law firm that specializes in assisting accident victims get the help they need within the confines of the law.

The trauma and damage suffered by people involved in accidents can be devastating, and the complexity of the legal system makes it difficult for them to get due compensation or justice. Brooks Law Group has an arsenal of attorneys with the experience and practical skills to pursue such cases in the best interest of their clients.

The legal professionals at the firm have empathy for their clients and channel that energy toward getting justice for them. The provisions for personal injury cases differ according to the degree and events. The firm has a grasp of the various conditions and makes strong arguments for their clients with the goal of achieving success.

With offices in Lakeland, Winter Haven and Tampa, Florida, the firm currently has 31 full-time employees.

Acknowledging Room for Improvement

Business processes are meant to guide employees through tasks. When these processes are in place and employees ditch them, preferring to get guidance from people instead, there is a problem. There is a chance that the processes are ineffective. Laura experienced this firsthand.

“Employees were more dependent on me, even though it was on the server. They would have access to processes, but they would still lean more heavily toward me concerning questions and directives in some things,” she laments.

What happened if Laura was not available? Employees would either be idle or make mistakes in trying to get things done. In the end, the organization suffered the consequences of their inaction or mistakes. This is not good for business because anyone can be indisposed at any time by unforeseen circumstances. It is important to keep the business train moving in the absence of any one employee.

Signing Up for SweetProcess: An Easy Buying Decision

Recounting how the organization made the decision to sign up for SweetProcess, Laura says that the decision was made by her and one of the firm’s partners.