In this episode of Business Story of the Week, we dive into the complexities and opportunities of healthcare innovation. Our guest discusses the critical role of patient feedback in driving meaningful change, the balance between clinical and administrative duties, and the unique intersection of cosmetic and life-saving surgeries. This interview emphasizes the importance of access to care, innovative strategies, and the ever-evolving role of healthcare professionals in making a real difference. Watch as we explore how listening to patients can transform the healthcare landscape.