How Maxwell Counters Attained Consistency in Performance by Organizing Workflow

Introduction

General Manager at Maxwell Counters, Austin Maxwell, was keen on enhancing employee efficiency by making provisions for documented processes to guide them through their day-to-day activities.  But that was not sufficient. The documents were either inaccessible or not up to date. It became apparent that they needed better systems in place. Austin gives us an account of how they streamlined their processes with SweetProcess. But before then, let us get an overview of the company.

Austin Maxwell, General Manager at Maxwell Counters

About Maxwell Counters

Founded in 1981, Maxwell Counters specializes in the fabrication, installation, and replacement of countertops—offering custom surfacing products for residential and commercial applications.

Committed to satisfying their clients, the organization prioritizes quality and using durable products for projects. Its team of experts works closely with clients to get an idea of their specific needs and expectations, and then channels that information into delivering personalized services.

A lineup of their services includes the installation and replacement of solid surface countertops, laminate countertops, quartz countertops, natural wood/butcher’s block surfaces natural stone, and butcher block, for commercial and residential applications such as countertops, backsplashes, fireplace surrounds, windowsills, tub decks, etc.

Based in Illinois, Maxwell Counters currently has 35 full-time employees.

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The Constant Struggle to be Productive

In an effort to smoothen its operations, Maxwell Counters required its employees to write down steps of assigned business procedures on paper. The papers were joined to a binder that they carried around for work. In addition to this, the company also documented processes in Microsoft Word documents saved on their network folder. All of these were targeted toward improving their performance.

But their expectations were cut short.

“It took too long to find things, and then at a point in time when you wanted to update the procedures, you never knew how many copies were flying around and where they were at,” Austin laments.

The sheets of papers in the binder would fall apart, and the documents on the computer folder were not readily accessible. Employees were always looking for documents or asking questions. It was just difficult to get things done.

The Skepticism About Signing Up for SweetProcess

When your typical workday is all about answering numerous employee questions and helping them find documents, there is hardly time to be productive.

This was Austin’s dilemma. He went on Google to find a solution. After several searches for standard operating procedures software, he found SweetProcess.