This week, we dive into how AI is evolving personalization as we now know it. Brian Walker is Chief Strategy Officer at Bloomreach. He speaks with us about how Personalization works today in retail and how it will work tomorrow. He also discusses how AI can add additional context to the user's experience and how it can allow companies to make stronger calls to action. If you're interested in more AI use-cases in retail, be sure to download our AI in Retail Executive Cheat Sheet at emerj.com/ret1.    

How Personalization is Evolving in Retail and eCommerce - With Brian Walker of Bloomreach

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Each week, Emerj Artificial Intelligence Research CEO Daniel Faggella interviews top AI executives from Fortune 500 firms and unicorn startups - to uncover trends, use-cases, and best practices for practical AI adoption.

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Today’s guest is Bill Armstrong, Chief Innovation Officer at Moss Adams. Moss Adams is one of the 15 largest public accounting firms in the US, providing accounting, tax, and consulting services to public and private middle-market enterprises across industries. Bill joins Emerj Senior Editor Matthew DeMello on today’s program to discuss the impact of AI on hiring practices and what the future of human resources departments will look like as these technologies become more commonplace in every kind of enterprise. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.

Solving Human Resource and Client Services Challenges with AI - with Bill Armstrong of Moss Adams

Today’s guests are Arkestro Founder & Chief Strategy Officer Edmund Zagorin and Johnson & Johnson Chief Procurement Officer Len DeCandia. Arkestro is an AI-driven startup in the procurement space with broad partnerships across the automotive, construction, and manufacturing sectors, including Johnson & Johnson and Koch Industries. Together, the two discuss procurement from a distinct leadership perspective and the broad range of challenges, from keeping talent ahead of scaling to the post-pandemic realities of recovering supply chains. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Guidance for Procurement Leaders in Recovering Supply Chains - with Edmund Zagorin of Arkestro and Len DeCandia of Johnson & Johnson

Today’s guest is Chris Helsel, Senior Vice President of Global Operations and Chief Technology Officer at The Goodyear Tire & Rubber Company. Despite the disparity in the predictions about self-driving cars that were made a decade ago, the era of automated transportation is close at hand. Chris joins the podcast today to discuss the enormous implications of the transition for numerous industries, from consumer goods to manufacturing and retail, and every industry that touches on transportation. To access Emerj’s frameworks for AI readiness, ROI, and strategy, visit Emerj Plus at emerj.com/p1.

Tires and Data Collection for Autonomous Vehicles - with Chris Helsel of Goodyear

Today’s guest is Dr. John Almasan, Head of AI & Emerging Technologies at TIAA. TIAA, or the Teachers Insurance and Annuity Association of America-College Retirement Equities Fund, is a US-based insurance provider specializing in retirement services in areas like academia, research, healthcare, and government. Dr. Almasan joins Emerj CEO and Head of Research Daniel Faggella on today’s podcast to discuss AI in insurance with a focus on governance, talent, and innovation. Together, they cover practical use cases in customer experience, fraud detection, and marketing throughout the episode. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

GenAI for CX, Cybersecurity, Fraud Detection, and Marketing Workflows in Insurance - with Dr. John Almasan of TIAA

Today’s guest is Shreyas Becker, Head of AI & Data Products, Manufacturing & Supply at Sanofi. Shreyas joins Emerj Senior Editor Matthew DeMello on today’s podcast to talk about alleviating pain points for supply chain leaders in life sciences spaces. From building systems that deliver “real world evidence” to the subject matter experts and managers who need it to the pros and cons of sharing sensorial data with big tech data storage platforms like Amazon Web Services – Shreyas helps the executive podcast audience understand how problems are both viewed and solved through the lens of data, from no matter where they arise. If you’ve enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

How Personalization is Evolving in Retail and eCommerce - With Brian Walker of Bloomreach

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