Before her role today at Actabl, Shanell Marinuzzi built a reputation as a hotel fixer, turning around underperforming properties. In this episode, she shares how relying on pen, paper, and spreadsheets became a limiting factor for her -- and how technology gave her time back to focus on guests and her teams. She also explains why adoption is the real key to results, and what leaders can do to make new tools stick.

Also see:

• The Hotel Fixer: Turning Around Performance Through Leadership and Culture
• From Cost to Catalyst: Rethinking Hotel Labor Strategies for 2026 and Beyond

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands