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How to Achieve Good Customer Service and Great Customer Experiences
‘It's about customer service and delivering what the customer expects you to deliver’
Gordon is discussing the vital role good customer service plays in meeting customer expectations and retaining customers for repeat business.
Over the week Gordon has been reflecting on how we can all take ownership and do the right thing for our health, family and business if we stop and take the time to listen.
Listen in and enjoy this episode which has great practical advice on how to achieve great customer service.
KEY TAKEAWAYS
Taking ownership
- Taking ownership of every aspect of your life health, family and business are all equally important.
- It's important to find a balance in life. You’ve got to find out what type of breathing space you need and make sure you build it in as part of your routine to maintain balance.
Customer service
- It’s about delivering what the customer expects you to deliver whatever your business.
- You need to know what they are expecting and ensure you are meeting those expectations.
- What can you do to make sure you don’t disappoint the customer – is your process overly long? Are you running out of things? Is your website easy to purchase from?
- If there is any difficulty for the customer then it is potentially lost custom at that time and for any future sales with that customer.
- Mystery shop yourself regularly asking yourself what would you think of the customer service and are the expectations being met.
- It's important to look at your sales process whatever your business making sure it’s as streamlined and efficient as possible for yourself and your customer
- When customer service is good and the customer experience is great, customers want to return.
- It makes it more special when you find somewhere with good customer service and everything you expect as a customer.
- If you can ensure a great customer experience your customers will want to use you over and over because of your great customer service.
BEST MOMENTS
‘Take ownership of doing the right thing’
‘It will really increase customer retention and loyalty’
‘What can you do to make sure you don’t disappoint the customer – is your process overly long? Are you running out of things? Is your website easy to purchase from?’
VALUABLE RESOURCES
The Property Entrepreneur Podcast
ABOUT THE HOST
Welcome to the Property Entrepreneur Podcast. We don’t know about you, but we’re fed up of being broke and relying on exchanging time for money working for others. Join Gordon Done on his journey to becoming a full-time property investor. You’ll get a no holds barred introduction to property entrepreneurship.
It doesn’t matter if you’re completely new to property or you’ve been working in property for years; we’ll give you the tools you need to create a mindset for success. We’ll help you avoid any mistakes we make along the way while giving you the blueprint to any successes we achieve.
Join us on our journey to becoming professional property investors and learn how you too can become financially free through property entrepreneurship.
“Financially free…Brick by Brick”
CONTACT METHOD
https://www.facebook.com/The-Property-Entrepreneur-Podcast-519677241877352/
https://www.instagram.com/thepropertyentrepreneurpodcast/
https://www.thepropertyentrepreneurpodcast.com/
View all episodes
By Gordon Done‘It's about customer service and delivering what the customer expects you to deliver’
Gordon is discussing the vital role good customer service plays in meeting customer expectations and retaining customers for repeat business.
Over the week Gordon has been reflecting on how we can all take ownership and do the right thing for our health, family and business if we stop and take the time to listen.
Listen in and enjoy this episode which has great practical advice on how to achieve great customer service.
KEY TAKEAWAYS
Taking ownership
- Taking ownership of every aspect of your life health, family and business are all equally important.
- It's important to find a balance in life. You’ve got to find out what type of breathing space you need and make sure you build it in as part of your routine to maintain balance.
Customer service
- It’s about delivering what the customer expects you to deliver whatever your business.
- You need to know what they are expecting and ensure you are meeting those expectations.
- What can you do to make sure you don’t disappoint the customer – is your process overly long? Are you running out of things? Is your website easy to purchase from?
- If there is any difficulty for the customer then it is potentially lost custom at that time and for any future sales with that customer.
- Mystery shop yourself regularly asking yourself what would you think of the customer service and are the expectations being met.
- It's important to look at your sales process whatever your business making sure it’s as streamlined and efficient as possible for yourself and your customer
- When customer service is good and the customer experience is great, customers want to return.
- It makes it more special when you find somewhere with good customer service and everything you expect as a customer.
- If you can ensure a great customer experience your customers will want to use you over and over because of your great customer service.
BEST MOMENTS
‘Take ownership of doing the right thing’
‘It will really increase customer retention and loyalty’
‘What can you do to make sure you don’t disappoint the customer – is your process overly long? Are you running out of things? Is your website easy to purchase from?’
VALUABLE RESOURCES
The Property Entrepreneur Podcast
ABOUT THE HOST
Welcome to the Property Entrepreneur Podcast. We don’t know about you, but we’re fed up of being broke and relying on exchanging time for money working for others. Join Gordon Done on his journey to becoming a full-time property investor. You’ll get a no holds barred introduction to property entrepreneurship.
It doesn’t matter if you’re completely new to property or you’ve been working in property for years; we’ll give you the tools you need to create a mindset for success. We’ll help you avoid any mistakes we make along the way while giving you the blueprint to any successes we achieve.
Join us on our journey to becoming professional property investors and learn how you too can become financially free through property entrepreneurship.
“Financially free…Brick by Brick”
CONTACT METHOD
https://www.facebook.com/The-Property-Entrepreneur-Podcast-519677241877352/
https://www.instagram.com/thepropertyentrepreneurpodcast/
https://www.thepropertyentrepreneurpodcast.com/