When your operations fall apart, it isn't because your team failed, it's because you failed to onboard them right.

In this episode, Emma Rainville sits down in person with Shockwave COO Tiago Sanguinetti to expose the high-leverage onboarding tactics that multiply team performance. Recorded live at Growth Hacking Live in San Diego, this conversation breaks down exactly how remote companies can accelerate output, prevent turnover, and eliminate first-week confusion with a system that’s operationally elite — not just HR-safe.

Tiago shares the onboarding protocol he built inside Shockwave to transform new hires into high-performing operators within days. From creating SOP-led playbooks to assigning day-one tasks for culture fit, this is your tactical framework for onboarding remote contractors, full-time hires, and even creatives like designers — no excuses.

We cover:

• The onboarding multiplier effect — why it’s the most neglected ROI lever
• How to structure a remote onboarding call that actually builds context
• The #1 blindspot that sabotages new hires (and how to fix it)
• Why SOPs are the “star of the show” — and what to include in them
• Meeting cadences that build trust, loyalty, and accountability from week one

Timestamp Breakdown:

• (0:00) Live from Growth Hacking Live — intro to Tiago
• (2:00) What actually multiplies a hire’s value
• (3:12) The role of context, history, and culture in onboarding
• (5:45) Digital halls: how to show people around remotely
• (8:10) The critical SOPs and resource access checklist
• (10:20) Assigning responsibility for access and expectations
• (12:00) How to sequence onboarding across departments
• (13:25) Why early rapport prevents long-term churn
• (15:30) The “Multiplier” mindset shift for every manager

👉 Grab Tiago’s exact Onboarding Checklist inside the Visionary Vault — free access at:

https://specialopspodcast.com/visionary-vault

Explore Free Resources inside the Visionary Vault:

https://specialopspodcast.com/visionary-vault

Get in Touch with Emma Rainville:

YouTube: https://www.youtube.com/@specialopspodcast

Instagram: https://www.instagram.com/emma_rainville512/

LinkedIn: https://www.linkedin.com/in/emmarainvilleoperationsguru

Get in touch with Tiago:

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/tiago-sanguinetti/