For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.In this video, you will learn about these topics:-- Customer experience at Oracle-- What is customer experience (CX)?-- How you can create excellent customer experiences-- Technology and personalization to enable customer experience-- Future of customer experience: Machine learning and AIAbout Nate Skinner: For over 20 years, Nate has been building, executing, and leading marketing & sales programs for B2B technology companies, including Oracle, Salesforce, Amazon Web Services, Campaign Monitor, Embarcadero Technologies, and Borland Software.

How to Create GREAT Customer Experience?

Executive CXO conversations on leadership, AI, and the digital economy with the world's top business innovators. Hosted by well-known Industry Analyst Michael Krigsman.Subscribe: www.cxotalk.com/subscribeYouTube: www.youtube.com/channel/UCGeqHuR3eUU5tnmgjkqZazwLinkedIn: linkedin.com/company/cxotalkTwitter: twitter.com/cxotalk

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Watch an insightful discussion on responsible technology and ethical AI with Paul Daugherty, the Chief Technology & Innovation Officer at Accenture. Discover how Accenture, a global powerhouse with over 730,000 employees, is driving value and business impact through technology while setting the strategy for responsible AI. Learn about the intentional actions needed to design, deploy, and use AI ethically, and how Accenture is bridging the responsible AI gap. Don't miss this deep dive into the future of technology and its human impact.#ResponsibleAI #EthicalTechnology #Innovation #Accenture #AI #ArtificialIntelligence #TechnologyStrategy #BusinessImpact #CXOTalk #PaulDaugherty #TechEthics #AICompliance #TrustInTech #HumanPlusMachine #RadicallyHuman #GenerativeAI #TechLeadership #InnovationEqualsInclusion*Stay Connected:*

What are Ethical AI and Responsible Technology? A Conversation with Accenture.

Data, AI, and Patient Outcomes: Inside the Mayo Clinic Platform

Join host Michael Krigsman and prominent guests David Bray and Anthony Scriffignano for an insightful CXOTalk discussion on navigating the complex landscape of AI ethics and governance. As AI rapidly advances and becomes more influential in our daily lives, it's crucial to ensure these powerful technologies are developed and used in a trustworthy, responsible manner.*Key topics include:*

How to Lead Practical, Ethical, and Trustworthy AI

In this episode of CXOTalk, Michael Krigsman speaks with Rob O'Brien, Head of International Technology at ITV Studios, about the digital transformation of television production. The conversation covers:➡️How ITV is adapting to the rise of streaming services like Netflix and Disney+➡️Enabling creatives with innovative technology to make the best TV shows➡️Managing complex workflows and processes across 400-500 productions per day➡️Using Zoho Creator and Zoho Analytics to centralize production data and enable quick decision-making➡️The importance of low-code development for rapidly building and adapting applications➡️Change management best practices for implementing new technologies➡️Exploring AI and machine learning to create efficiencies in production workflowsO'Brien shares insights on twinning technology with the needs of creatives, gaining leadership buy-in for transformation initiatives, and establishing governance for low-code platforms. He also discusses ITV's multi-cloud strategy and their "watching brief" on generative AI in television production.The key lessons shared include starting with the "why" behind transformation projects and ensuring sustained leadership support. O'Brien and Krigsman also explore the compliance, data privacy, and security aspects of implementing a global low-code solution.This in-depth case study provides valuable learnings for business and technology leaders undertaking digital transformation initiatives. The interview was conducted at Zoho Day 2024 in McAllen, Texas.

Advice on Digital Transformation, from ITV Studios and Zoho

CXOTalk host, Michael Krigsman, talks with Juliette Powell, author and AI expert, to dissect the complexities of ethical AI in our rapidly evolving digital landscape. As AI becomes increasingly embedded in our lives, the conversation around its ethical use has never been more critical. Juliette Powell brings her extensive knowledge to the table, discussing the seven foundational principles outlined in her book, "The A.I. Dilemma."Key Takeaways from the Episode:-- Intentionality in AI Development: Juliette Powell stresses the importance of intentional risk assessment in AI, urging businesses to consider the human impact and integrate these assessments into their organizational strategies.-- Responsible Technology vs. Ethical AI: Powell challenges the vague concept of "ethical AI," advocating for responsible technology that accounts for global impacts and the billions of people coming online.-- Risk-Benefit Analysis in AI Deployment: Through the lens of OpenAI's ChatGPT and Google's Bard, Powell discusses the varying risk calculations by corporations and their significant implications for trust and market perception.What You'll Learn:-- The disconnect between AI risk assessments and broader organizational risk management strategies.-- The need for a tangible approach to responsible technology that considers inclusivity and global responsibility.-- How corporate risk calculations affect market trust and the perception of AI technologies.Why Watch?-- Gain insights into the ethical considerations and challenges in AI development.-- Understand the importance of responsible innovation for long-term societal benefits.-- Learn strategic approaches to AI deployment within legal and ethical boundaries.Join us for this enlightening conversation that navigates the ethical dilemmas of AI and offers guidance for senior executives and technology enthusiasts. Don't forget to subscribe to CXOTalk for more discussions with leading thinkers in business and technology.

How to Create GREAT Customer Experience?

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