In today’s transactional society, entrepreneurs who consistently exceed their customers’ expectations will stand out and achieve phenomenal success. In this episode, Brian teaches why a positive focus on providing exceptional customer service builds a strong business culture, forges long-lasting relationships and creates a tribe of loyal advocates who refer.    YOU WILL LEARN: ·     Why you must fill the need. ·     How to go the extra mile. ·     How to make it extraordinary.   MENTIONED IN THIS EPISODE:
S1E87, The Unexpected Extras
“The Emigrant Edge,” by Brian Buffini   Branson, HBO docuseries   “Raving Fans,” by Ken Blanchard   NOTEWORTHY QUOTES FROM THIS EPISODE:   “Delight your customers. That's the secret to success in business. No-one ever went out of business having millions of delighted customers.” – Warren Buffet   “Poor customer service is the death knell for a business.” – Brian Buffini   “One of the key ingredients to building trust is consistency.” – Brian Buffini   “People don't get to talk much about great service, so give them something to talk about.” – Brian Buffini   “It's easier today than ever before to get a fan. It's easier today to delight your customers, because so many people are just trying to meet the basic needs.” – Brian Buffini   “Focus your mind on delighting your customers, and you'll have a delightful business.” – Brian Buffini Hosted on Acast. See acast.com/privacy for more information.

S2E109 How to Delight Your Customers

It's a Good Life, the podcast for entrepreneurs. A podcast about growth - personal growth and growing your business. Inspirational and practical content that reflects the positivity it takes to be an entrepreneur. Presented by Brian Buffini founder of America’s biggest corporate coaching company. Entrepreneurship isn’t always an easy life, but with the right guidance, it can be a good one. Hosted on Acast. See acast.com/privacy for more information.

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No matter what difficulties or challenges you encounter in this life, you’ll come out on top when you focus on personal growth. In this episode, Brian Buffini and Dave McGhee discuss why personal growth is the key to success and share why it’s vital to shift your perspective, move beyond either/or thinking and set clear goals and milestones if you want to win.   YOU WILL LEARN: ·     Why limiting beliefs can hinder growth.  ·     How a good coach can help you create a roadmap for success. ·     Why strategic tactics are essential.   MENTIONED IN THIS EPISODE:
S1E259 100 Days to Change Your Life   Free REALStrengths assessment
Free business consultation
NOTEWORTHY QUOTES FROM THIS EPISODE:   “The number one thing that keeps people from really growing to their capability is a lack of clarity on what they really want, and why they want it.” – Dave McGhee   “Tactics without strategy is the noise before defeat.” – Sun Tzu     “Start with the end in mind.” – Dave McGhee   “Write down what you really want to accomplish, and why it's important to you.” – Dave McGhee
“The tactics are critical. Without the tactics, we're not going to achieve our goal. But the key is tying those tactics strategically to long-term vision.” – Dave McGhee
itsagoodlife.com Hosted on Acast. See acast.com/privacy for more information.

S2E184 Your Personal Growth Journey with Dave McGhee

Listen to the full episode here
Negotiation is a crucial skill in both business and life, but unfortunately many people do it poorly. In this episode, Brian interviews former FBI lead international kidnapping negotiator Chris Voss about the negotiation tools he has used to save lives and learns how these tools can be used in business to save deals! Based on emotional intelligence and human nature, these specific skills transcend culture, build trust and uncover the other side’s value system. If you want to nail negotiation, this podcast is a must! 
  Inspirational quotes from today’s podcast:
“Learning is the only sustainable competitive advantage for anybody.” — Chris Voss
“The person who wants to meet you in the middle is usually a poor judge of distance.” — Anonymous
“You can never stop learning about understanding people.” — Chris Voss
“If you get out of argument-based negotiations, your success sneaks up on you.” — Chris Voss
“You don’t have to be combative to be a great negotiator.” — Chris Voss
“You’ve got to keep the other side’s guard down.” — Chris Voss
“You need the other side to hear themselves out loud.” — Chris Voss
“Curiosity is a positive frame of mind.” — Chris Voss
“There’s a difference between being likeable and needing to be liked.” — Chris Voss
Itsagoodlife.com Hosted on Acast. See acast.com/privacy for more information.

Quick Cut: S2E183 Learn how to Negotiate from FBI Negotiator Chris Voss

At the age of 28, Scott Harrison walked away from his career as a top nightclub promoter in New York to volunteer on a hospital ship in West Africa and discover his true calling. In this episode, he tells Brian how, with no money or experience, he founded charity: water, an organization that has raised over $740 million to bring clean drinking water to more than 18.4 million people around the world.   YOU WILL LEARN: ·     How his childhood shaped him.   ·     How he came to a radical decision to reset his life.    ·     How he built one of the most trusted nonprofits in the world.   MENTIONED IN THIS EPISODE:   charity: water   “Thirst,” by Scott Harrison   NOTEWORTHY QUOTES FROM THIS EPISODE:   “703 million humans are poisoning themselves today because of the situations they were born into. And it's a solvable problem.” – Scott Harrison   “We literally know how to help 100% of the people on earth get water, but we haven't chosen to do it. We haven't built the will, the determination. We haven't built the movement. We haven't raised the resources to do it. But that's what keeps me so excited.” – Scott Harrison   “I feel so fortunate, at 28, to have realized there would never be enough. There would never be enough - someone would always have more.” – Scott Harrison   “I just encourage people to ask a different question: how can I use my time and my talent and my money in the service of others?” – Scott Harrison
“It almost is intoxicating when you're moving from a life of accumulation, of collecting the markers of success, to then saying, ‘Well, what if my life could benefit others?’” – Scott Harrison
itsagoodlife.com Hosted on Acast. See acast.com/privacy for more information.

S2E182 Water of Life: A Quest for Clean Water with Scott Harrison

Listen to the full episode here
“When work is your blessing and you do so much of it, your life is more of a blessing. It's more of a contributor to the good life that you want to live.” – Brian Buffini In today’s world, many people see work as something to be endured, not enjoyed. In this episode, Brian explains why our culture’s definition of success needs to be re-examined, why a lack of self-control and an inability to delay gratification mean people get stuck in jobs they dislike and why, when done in the right way, work offers far more than just financial reward and is the key to the good life.
YOU WILL LEARN:Why work is often perceived as a curse.The three blessings of work. The best way to work.  MENTIONED IN THIS EPISODE: S1E191, Do the Hustle
  INSPIRATIONAL QUOTES FROM THIS EPISODE: “Opportunity is missed by most people because it's dressed in overalls and looks like work.” – Thomas Edison “Hard work spotlights the character of people; some turn up their sleeves, some turn up their noses and some don't turn up at all.” – Sam Ewing “If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster.” – Stephen Covey “Our economic decisions can doom us to doing jobs we hate and they can eliminate our choices.” – Brian Buffini “People rarely succeed unless they have fun in what they are doing.” – Dale Carnegie “I have this great passion myself for this calling to bring the good life to more people; to help people feel better, to help people think better and to help people do better.” – Brian Buffini “When you view work as a blessing and not a curse, those who come after you will see work as a blessing and not a curse and their work will impact others.” – Brian Buffini
itsagoodlife.com Hosted on Acast. See acast.com/privacy for more information.

Quick Cut: S2E181 How to Reframe Work for a Happier Life

In today’s busy world, procrastination is the mortal enemy of potential and true achievement. In this episode, Brian explains how you can stop making excuses, conquer procrastination and get on the road to incredible success.   YOU WILL LEARN: ·     The psychology of procrastination. ·     The impacts of procrastination. ·     Tips to beat procrastination.   MENTIONED IN THIS EPISODE:
S2E166 The Power of Perseverance
S2E170 The Slow Burn of Success: Cultivating Patience   S1E059 Get Organized Now! The Most Organized Man in America – with Dr. Alex Lackey   S2E141 What I Learned from Jim Rohn   DO IT N.O.W.   “The Power of Habit,” by Charles Duhigg   “The Power of Full Engagement,” by Jim Loehr and Tony Schwartz
The Peak Experience
NOTEWORTHY QUOTES FROM THIS EPISODE:   “When we get people to beat procrastination, we can get people to beat their goals.” – Brian Buffini   “Procrastination is not waiting and it is more than delaying. It is a decision not to act.” – Dr. Joseph Ferrari   “We are so scared of being judged that we look for every excuse to procrastinate.” – Erica Jong   “When you're doing the good stuff on autopilot, you're winning.” – Brian Buffini   “Habits and routines are the secret elixir of the most successful people in the world.” – Brian Buffini
itsagoodlife.com Hosted on Acast. See acast.com/privacy for more information.

S2E109 How to Delight Your Customers

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