Master attorney mediator Hesha Abrams shares her tried-and-tested strategies for navigating conflict with ease. 




— YOU’LL LEARN — 

1) How to actually calm people down in an argument 

2) The four part process to defuse any situation 

3) The magic phrases that help any conflict 




Subscribe or visit AwesomeAtYourJob.com/ep821 for clickable versions of the links below. 




— ABOUT HESHA — 

Hesha Abrams is an internationally acclaimed master attorney mediator, with a unique talent to manage big egos and strong personalities and a keen ability to create synergy amongst the most diverse personality types, driving them toward agreement. Specializing in crafting innovative solutions for complex or difficult matters, Hesha has resolved thousands of cases in every conceivable area during her career including over the secret recipe for Pepsi. She coaches executives in politically difficult situations to prevent conflict and speed resolution. 

• Book: Holding the Calm: The Secret to Resolving Conflict and Defusing Tension 

• Website: HoldingTheCalm.com 




— RESOURCES MENTIONED IN THE SHOW — 

• Book: Influence: The Psychology of Persuasion by Robert Cialdini 

• Book: Mosaic (Star Trek: Voyager) by Jeri Taylor 

• Book: Plays Well with Others: The Surprising Science Behind Why Everything You Know About Relationships Is (Mostly) Wrong by Eric Barker 




— THANK YOU SPONSORS! — 

• StoryWorth. Help your family share their story this holiday season with StoryWorth today and save $10 on your first purchase!

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

821: How to Keep Calm and Defuse Tensions in Conflict with Hesha Abrams

Get more fun, wins, meaning, and money from your job! With 25,000,000 downloads and mentions in The New York Times, Forbes, and Linkedin Learning. This show helps grow your skills and impact at any job that requires thinking and collaborating.  Each week, Pete interviews thought-leaders and results-getters to discover specific, actionable insights that boost work performance. Their stories and advice sharpen the universal skills to flourish at work. Boost your time/energy management, leadership, confidence, career opportunities, and fulfillment—while still getting home earlier. Try starting with episode 0: START HERE and listener favorite episodes we put at the beginning numbered: A, B, C, D, E, and F. (Subscribe and/or sort Old to New to find these starter episodes.) Welcome!

Education

Training

Language Courses

Higher Education

K-12

Educational Technology

Business

Investing

Careers

Management & Marketing

Business News

Shopping

Health & Fitness

Mental Health

Self-Improvement

Former hostage negotiator Scott Walker shares powerful principles for masterful dialogue when the stakes are high. 




— YOU’LL LEARN — 

1) The number one skill of master negotiators 

2) Two tricks to help prepare you for any conversation 

3) How MORE PIES help build rapport 




Subscribe or visit AwesomeAtYourJob.com/ep955 for clickable versions of the links below. 




— ABOUT SCOTT — 

Scott Walker is one of the world's most experienced kidnap-for-ransom negotiators. He has helped resolve more than three hundred cases and other crises, such as piracy and cyber-extortion attacks. He spent sixteen years as a Scotland Yard detective engaged in covert, counterterrorist, and kidnapping operations. He left the police in 2015 to support organizations, government departments, and private individuals in securing the release of hostages. He now delivers negotiation workshops to organizations all over the world and is sought after as a keynote speaker. His first book, Order Out of Chaos, is out now and is a Sunday Times bestseller.  

• Book: "Order Out of Chaos: A Kidnap Negotiator's Guide to Influence and Persuasion" 

• Website: ScottWalkerBooks.co.uk 




— RESOURCES MENTIONED IN THE SHOW — 

• Book: "I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships" by Michael Sorensen 

• Book: "Never Split the Difference: Negotiating As If Your Life Depended On It" by Chriss Voss and Tahl Raz 

• Book: "Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)" by Marshall Rosenberg and Deepak Chopra 

• Past episode: 311: Communication Secrets from FBI Kidnapping Negotiator Chris Voss 

• Past episode: 693: Building Better Relationships through Validation with Michael Sorensen 

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

955: Mastering Emotion and Conversation Like a Top Hostage Negotiator with Scott Walker

Dr. Sam Rader discusses a fresh approach to identify and cure the unconscious patterns that keep us from living fully. 




— YOU’LL LEARN — 

1) The surprising origins of many work dysfunctions 

2) The 12 coping styles and their antidotes 

3) How to build your patience for annoying co-workers 




Subscribe or visit AwesomeAtYourJob.com/ep954 for clickable versions of the links below. 




— ABOUT SAM — 

Dr. Sam Rader is a former psychologist who took what she learned about childhood development, personality, and growth and turned it into a new quantum healing  modality called Source Code.

She is the author of SOURCE CODE, a forthcoming book about the 12 Coping Styles we adopt in childhood, which helped us then and hurt us now, and how we can heal. Dr. Sam believes that our early childhood experience writes a source code within us, which determines the rest of the way that our story unfolds. She helps people rewrite their code for a healthier, more beautiful life. 

• Instagram: @drsamrader 

• Website: DrSamRader.com 

• Quiz: https://learn.drsamrader.com/free-coping-styles-quiz-og 




— RESOURCES MENTIONED IN THE SHOW — 

• Book: "Can't Hurt Me: Master Your Mind and Defy the Odds" by David Goggins 

• Book: "The Gift" by Hafiz, translated by Daniel Ladinsky 

• Previous episode: 767: How to Build Tremendous Mental Strength with Amy Morin

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

954: Rewriting Your Source Code: How to Identify and Cure the 12 Patterns Holding You Back with Dr. Sam Rader

Todd Davis shows how to fix strained relationships and shift conversations from difficult to productive. 




— YOU’LL LEARN — 

1) How to reduce the discomfort in difficult conversations 

2) The three steps to turn tension into progress 

3) How to recover from worst-case scenarios 




Subscribe or visit AwesomeAtYourJob.com/ep953 for clickable versions of the links below. 




— ABOUT TODD — 

Todd Davis is a senior consultant and thought leader at FranklinCovey, and has over 35 years of experience in human resources, talent development and executive recruiting. Todd has been with FranklinCovey for 28+ years and until recently, spent 18 of those years as Chief People Officer and Executive Vice President where he was responsible for the global talent development in over 40 offices reaching 160 countries. Additionally, he authored and co-authored best-selling books including Get Better: 15 Proven Practices to Build Effective Relationships at Work and Everyone Deserves A Great Manager. 

• Book: Get Better: 15 Proven Practices to Build Effective Relationships at Work 

• Course: Navigating Difficult Conversations: Turn Tension Into Progress 

• Website: FranklinCovey.com 




— RESOURCES MENTIONED IN THE SHOW — 

• Book: Linchpin: Are You Indispensable? by Seth Godin 

• Book: The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen Covey

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

953: How to Transform Tension into Progress amid Tough Conversations with Todd Davis

Monica Parker discusses the surprising benefits of wonder—and shares easy ways to experience more of it in your life. 




— YOU’LL LEARN — 

1) How wonder helps us at work 

2) Easy ways to experience more wonder 

3) How society discourages wonder—and how to overcome that 




Subscribe or visit AwesomeAtYourJob.com/ep952 for clickable versions of the links below. 




— ABOUT MONICA — 

A world-renowned speaker, writer, and authority on the future of work, Monica Parker has spent decades helping people discover how to lead and live wonderfully. The founder of global human analytics and change consultancy HATCH, whose clients include blue-chip companies such as LinkedIn, Google, Prudential, and LEGO, Parker challenges corporate systems to advocate for more meaningful work lives. In addition to her extensive advocacy work, she has been an opera singer, a museum exhibition designer, and a homicide investigator defending death-row inmates. A lover of the arts, literature, and Mexican food, Parker and her family split their time between Atlanta, London, and Nice. Her wonderbringers include travel, fellowship with friends, and Trey Anastasio’s guitar.

• Book: "The Power of Wonder: The Extraordinary Emotion That Will Change the Way You Live, Learn, and Lead" 

• Website: Monica-Parker.com 




— RESOURCES MENTIONED IN THE SHOW — 

• Study: “A Wandering Mind is an Unhappy Mind” by Matthew Killingsworth and Daniel Gilbert 

• Book: “Adrift: Seventy-six Days Lost at Sea by Steve Callahan” 

• Book: "Bittersweet: How Sorrow and Longing Make Us Whole" by Susan Cain 

• Book: "Things Fall Apart" by Chinua Achebe 

• Past episode: 775: Susan Cain Uncovers the Surprising and Uplifting Power of Sorrow and Longing 

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

952: How Wonder Eliminates Stress and Improves Wellbeing with Monica Parker

Chris Fenning shares how to master the first minute of conversation for clearer, more concise, and more persuasive communication. 




— YOU’LL LEARN — 

1) How to capture your audience’s attention in 15 seconds

2) Why meetings feel like a waste—and how to fix that 

3) The one question that’s ruining your reputation 




Subscribe or visit AwesomeAtYourJob.com/ep951 for clickable versions of the links below. 




— ABOUT CHRIS — 

Chris Fenning makes it easier for us to communicate at work. He helps experts talk to non-experts, teams talk to executives, and much more. Chris's practical methods are used in organizations like Google and NATO, and have appeared in the Harvard Business Review. He is also the author of multiple award-winning books on communication and training that have been translated into 16 languages. Find out how Chris can help you at www.chrisfenning.com 

• Book: "The First Minute: How to Start Conversations That Get Results (Business Communication Skills Books)" 

• LinkedIn: Chris Fenning 

• Website: ChrisFenning.com 




— RESOURCES MENTIONED IN THE SHOW — 

• Article: Egocentrism over e-mail: "Can we communicate as well as we think?" by Justin Kruger, Nicholas Epley, Jason Parker, and Zhi-Wen Ng 

• Book: "Thinking 101: How to Reason Better to Live Better" by Woo-kyoung Ahn

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

821: How to Keep Calm and Defuse Tensions in Conflict with Hesha Abrams

Download our free app to listen on your phone