In this episode of the Insurance Perspectives podcast, Brent Thurman and Michelle Hancock discuss the importance of team dynamics, leadership, and employee engagement within the insurance industry. Brent shares insights on leading without authority, emphasizing the need for self-awareness and the ability to influence others positively. Michelle highlights the significance of clarity in leadership and the impact of meaningful mission and vision statements on employee retention and agency culture. Together, they provide actionable strategies for enhancing leadership effectiveness and fostering a supportive work environment.

These presentations were recorded at the 2025 HawkSoft User Group (HUG) National Conference.

Takeaways

• True leadership is about influence, not authority.
• Agency culture is defined by the perceptions of its members.
• Self-care is essential for effective leadership.
• Every team member has the potential to lead.
• Clarity in mission and vision enhances employee engagement.
• Employees are more likely to stay when they feel connected to a purpose.
• Mission statements should reflect the true purpose of the agency.
• Values guide decision-making and shape culture.

To get in touch with today's guests, reach out via LinkedIn:

• Brent Thurman (click here)
• Michelle Hancock (click here)

More information about Keystone Insurance:

• https://keystoneinsurance.com/
• https://www.facebook.com/bearriveragent/

More information about PNW Insurance Group:

• https://www.pnwinsurancegroup.com/
• https://www.facebook.com/pnwinsurance/

Learn more about the HawkSoft User Group's Fall Regional Meetings by clicking here.

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If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
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https://x.com/HawkSoft
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Intro/Outro music by Denys Kyshchuk from Pixabay