How To Never Lose A Customer Again

How would it feel to not only be driving more traffic to your business and converting them to customers, but to never lose a customer again. Sounds amazing right? Well today, I want to invite you into a behind the scenes conversation where we talk about all of the things we are personally doing to never lose a customer! Today I am joined by my “partner in crime” also known as my Integrator, Claire Nix! Claire has been a member of my team now for almost 3 years, and is the person who turns my vision into reality. I can’t wait for you to literally get an all access pass to one of our private strategy meetings we just recently had for our Foot Traffic Formula program! "The only way to differentiate yourself is through your customer experience..." At minute 2:29, we're talking about the book, Never Lose A Customer Again by Joey Coleman that I wanted Claire to read. This was super helpful as her role was to start coming up with more ideas so she is sharing her big takeaways from the book. We're diving into behind-the-scenes of what a normal meeting or conversation looks like between us. "We found the 2 things that worked best were our coaching and accountability..." At 5:45, we're chatting about what we think work best in the previous round of Foot Traffic Formula after reviewing customer surveys. Hear us talk through ideas and strategies while we were in the process of creating our signature program. Plus, we share insights and strategies into creating workbooks to go along with the Foot Traffic Formula. "There are always struggles or client issues that they would appreciate a different way to do it..." At minute 15:59, Claire and I talk about struggles we saw in the last round of the program that we need to be actively fixing and prepping for the upcoming round. Hear how we decided what experts to bring in on topics like tech support, social media strategy and copywriting! "They should be able to have a funnel up and running on day 1..." At 22:44, we're diving into tech and the problems we saw where people were getting stuck. Find out what we're doing different this time, what program we are using that our clients get to clone our EXACT funnels and email sequence to create their own and what we did to streamline our content. "In less than 24 hours they had 30 paid members..." At 30:23, Claire is sharing a few testimonials and success stories that stood out to her. We're sharing the strategy behind our 24 hour response time to make sure our customers are heard! Our #1 mission is to give our customers results in the fastest, most efficient way possible. The doors to The Foot Traffic Formula will be open September 19th so be sure to get signed up immediately for the next round! I hope to see you in there! P.S. Are you ready to go to the next level? Here are some ways I can help! Take the Foot Traffic Business Growth Assessment! Figure out where you are to plan where you can go. Click here to learn more. Did you hear the news? I just opened a BRAND NEW Facebook group that is exclusively for brick and mortar small business owners. Click here to join now! (*You must answer all the questions before being approved to join!) You can also join me on Instagram, @stacytuschl and @foottrafficformula and tag me with your big takeaways from today's episode!