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Emma Kelman from The Island Holiday Company is the special guest’s on today’s show.

During the episode, Emma talks about scaling, direct bookings, and how to deliver an outstanding guest experience. She also discusses the unique challenges of running a holiday let management company on the Isle of Wight.

Emma named Beyond as her favourite brand and gave Christopher Dillon from Avantio a special shout-out.

There are sponsor mentions during the episode for HCH Financial Services, Your AirHost, Zeal, and Key Data.

2:26 Emma’s holiday rental journey
4:33 Scaling to 76 properties
8:01 Offering a better experience for owners
10:41 The unique challenges of operating on the Isle of Wight
13:12 How to attract direct bookings
15:25 How to deliver a great guest experience
17:43 Keeping owners happy
20:16 How to scale 
22:50 Acquisition = more than 100 rentals
25:02 Last-minute bookings 
29:07 Favourite brand: Beyond
30:03 Individual shout-out: Christopher Dillon from Avantio
31:06 No. 1 lesson learned: do as much research as you can

Register for Your Air Success (free event for short-term rental hosts, property managers, and industry professionals on Friday 4 April in London): https://www.holidaycottagehandbook.com/yourairsuccess

Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/

The Island Holiday Company: https://www.theislandholidaycompany.co.uk/

James Varley: https://www.linkedin.com/in/jdsvarley/

Emma Kelman: https://www.linkedin.com/in/emma-kelman-694552148/

Beyond: https://www.beyondpricing.com/products/why-beyond?utm_medium=seo&utm_source=partner-2024&utm_campaign=holiday_cottage_handbook_2024

Christopher Dillon: https://www.linkedin.com/in/dillonchristopher/