In-House Delivery vs Third-Party Delivery | Roger Avats and Josh Kopel (Inhouse Delivery Company) | DH078

2021 is here, but the pandemic and the pivots pioneered because of it are still very much at hand.

While the restaurant industry has been forced to suffer, adapt and evolve in 2020 more than most, the shift to takeout and delivery has allowed many doors (like at Cali BBQ) to stay open.

Still, it hasn’t been easy. Though savvy restaurant owners and operators have been able to master the marketplaces that allow them to get their food to the customers that can’t dine in, it still proves expensive and it lacks connection.

Thankfully, Roger Avats from the Inhouse Delivery company is working to soothe restaurant owners' woes.

Find out how on this episode of the Digital Hospitality podcast featuring Roger Avats and Josh Kopel, friend of Cali BBQ Media and returning podcast guest.

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How Does Inhouse Delivery Tech Work?

INTEGRATION: 

Inhouse Delivery integrates with existing online ordering platforms like Toast, Shopify, Woo-commerce and more.

DISPATCH:

Schedule your own drivers or use Inhouse Delivery's network of drivers. Delivery details will be handled by the Inhouse Delivery software.

TRACKING: 

Real-time order tracking shows the status and location of deliveries.

Inhouse Delivery is an all-in-one solution to make in-house delivery for restaurants easy and profitable. The cost is just $1 per delivery with no contracts. The startup company is based in San Diego, California.

Get Started with Inhouse Delivery online at https://www.inhousedelivery.com/home#getstarted

Roger Avats and Inhouse Delivery:

Starting Inhouse Delivery, Roger Avats aims to provide restaurants with affordable, reliable drivers that cut cost and emphasize connection. It’s a tall order, but he’s treaded rougher waters.

“I’m a software guy,” says Roger. “I started my career in the US Navy and toured in the first Gulf War. It was intense but it gave me the tools I needed to feel like I can conquer anything.”

Previously, Roger Avats has earned his 'software guy' stripes by building OpenSimSim Inc., an employee scheduling, time tracking and company communication software for businesses that rely on hourly workers. The company won awards, ranked highly amongst workforce management solutions.

https://www.youtube.com/watch?v=soj6d86-Sjk

With Inhouse Delivery, Roger aims to build on that success and offer similar solutions to an industry in need. Essentially, Roger looks to make delivery more efficient for restaurants in every way imaginable. Like any good software, it’s driven by data and made to make life easier.

“I created a software that can schedule employees and meet customer demand,” begins Roger Avats of Inhouse Delivery. “It has predicted technology and can schedule based off of that so that employees aren’t getting stressed out, businesses aren’t paying too much and customers are happy because they’re getting service that’s consistently good.”

While UberEats, GrubHub and DoorDash without a doubt have helped restaurants stay open and pivot during the pandemic, the space is still evolving and operating on marketplaces is not without its pain points.

“When I looked at the marketplace, we saw a lot of restaurants really suffering,” shares Roger. “We’re a software company, not a marketplace.”

By not being a marketplace, Roger Avats is offering a major differentiator from what most restaurants are heavily relying on while still struggling to pay the bills. In effect, Inhouse Delivery is exactly what it sounds like – backend technology that empowers restaurants to get food directly to their customers without a third-party marketplace.

The benefits for the restaurant are control, direct customer feedback, accountability, loyalty, data and connection. The benefits for the customer are a more intimate connection with their favorite restaurant,