In this episode of the MGMA Insights podcast, we’re joined by Adrienne Lloyd, MHA, FACHE, chief administrative officer, Duke Eye Center. Adrienne is an MGMA practice management consultant with more than 19 years in healthcare leadership, including a lengthy stint at the Mayo Clinic. She’s certified in Lean and Six Sigma and specializes in training medical professionals on process improvement. 

You can see Adrienne present on “Key Steps in Utilizing Lean and Six Sigma for Clinic Optimization” at The Operations Conference, April 16-18 in Phoenix. To capitalize on early bird registration or learn more about the conference, visit mgma.com/TOC.

Here are some links and reference related to this week’s show: 
•	5S your practice for optimal success (bit.ly/2MN0J71)
•	Healthcare Companies Turn to Lean Six Sigma for Better Quality Care and Patient Outcomes (bit.ly/2FgWL2h)
•	Process Improvement Should Be Led by People, Supported by Technology (bit.ly/2SPrJqj)
•	Lean Leadership 100 Level (MGMA Online Course) (bit.ly/2ueElwN)
•	3 Ways Tech is Leading the Way for Healthcare Process Improvements (bit.ly/2SOyPLG)
•	The Application of Lean in Healthcare (bit.ly/36ploFV)
If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. 

We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at podcasts@mgma.com or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. 

MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.

Additional Resources
Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville, Tennessee. To learn more or take advantage of early bird registration, visit the events page at mgma.com.

Insights: Trust the Process — Using Lean and Six Sigma to Optimize Clinic Flow

Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. 

Explore the experiences and perspectives of trailblazing women in healthcare on "Women in Healthcare," or discover innovative strategies and solutions for your practice on "Business Solutions." Stay updated on the latest industry trends and news with "Week in Review," and gain valuable insights from industry leaders and MGMA members on "Member Spotlight." Don't miss our flagship show, "MGMA Insights," where we delve deep into the most pressing issues facing healthcare organizations today.

Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!

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Summary:
In this episode of MGMA’s Mindful Medicine podcast, Nike yoga instructor Xochilt Hoover shares her journey of practicing and teaching yoga since 2009. Hoover is part of Brown University’s Mindfulness-Based Stress Reduction (MBSR) teacher training, and her yoga classes can be streamed on Netflix. With April being National Stress Awareness month, Hoover shared insights from her personal journey of self-discovery on and off the mat with MGMA senior editor Daniel Williams, MBA, MSEM.  Key Takeaways:
- Mindfulness can be integrated seamlessly into yoga practice and teaching.
- Moving slowly allows students to feel benefits in both body and mind. 
- Activities done in a spirit of joy and with others can enhance well-being and reduce stress.
- Finding stillness through yoga and meditation can balance busy, restless modern lives. Resources: Xochilt on the web  Xochilt on Instagram Xochilt on Youtube Xochilt on Netflix MGMA Resources:
MGMA Stat
Ask an Advisor
MGMA Membership
MGMA Consulting 
WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Mindful Medicine: Integrating mindfulness and yoga into daily stress relief

Introduction: 
In this episode of the AskMGMA Podcast, hosts Daniel Williams and Christy Good discuss strategies for managing stress and burnout among healthcare professionals. Williams shares his experience with mindfulness practices at MGMA and launches a new stress management program. 
Summary: Williams and Good discuss the results of MGMA's recent stat poll which found 75% of medical group leaders reporting increased stress levels in 2024. They explore causes of stress in healthcare and strategies discussed in the podcast, including setting boundaries, prioritizing self-care, managing email overload, and the importance of peer support. 
Key Takeaways: 
- Practice mindfulness, meditation, deep breathing, and other stress-relief techniques daily
- Set clear boundaries between work and personal life 
- Prioritize downtime, hobbies, spending time with family and friends
- Manage information overload by scheduling dedicated email/phone times
- Seek peer or professional support to manage intrusive thoughts 
Sources/Resources: 
- MGMA stress management program for members (This is open to MGMA Members) 
- The Energy Bus book
- Investing in time management to make space to address stress, burnout  MGMA Resources:
- MGMA Stat
- Ask an Advisor
- MGMA Membership
- MGMA Consulting WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Episode Sponsors:
 
iCoreRX
The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche
Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Ask MGMA: Managing Stress and Burnout in Healthcare with Mindfulness and Self-Care

In this episode of the MGMA Week in Review Podcast, Daniel Williams, senior editor at MGMA, and co-host Colleen Luckett discuss the latest developments in healthcare. They cover a range of topics, including primary care access, social engineering schemes targeting hospital IT help desks, and the role of medical assistants in multi-site healthcare settings. Join them as they share insights, poll results, and valuable resources to keep healthcare leaders informed and empowered. 
Key Takeaways: The US lags behind other wealthy nations in terms of access and continuity of primary care.Building long-term relationships between patients and primary care physicians is essential for better healthcare outcomes.US doctors should improve coordination with specialists to enhance patient care.Social engineering schemes targeting hospital IT help desks pose a significant threat, and organizations need to implement strict security protocols.Medical assistants play a crucial role in multi-site healthcare organizations, and leveraging their skills effectively can address staffing challenges.Sources and Resources:Becker's Hospital Review: "How US primary care compares to other wealthy nations"Health IT Security: "Surge in hospital IT help desk social engineering schemes"MGMA Stat Poll: "Medical assistants in multi-site healthcare organizations"MGMA Resources:
MGMA Stat Ask an Advisor MGMA Membership MGMA Consulting WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Episode Sponsors:
 
iCoreRX
The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche
Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Week in Review: Insights on Primary Care Disparities and Protecting Healthcare IT

This MGMA podcast episode features Sarah Ariaudo, MHA, an expert in mindful communication strategies for transforming toxic situations into positive and productive workplaces. Her conversation with Daniel Williams explored the importance of psychological safety in the medical workplace and highlighted the signs and effects of chronic low-level stress.   Summary:
Sarah and Daniel discussed how to identify and address toxic workplace cultures while promoting self-care. Sarah shared her experience transitioning from healthcare management to wellness coaching and the importance of recognizing stress. Both speakers explored how they personally struggled with stress and its impacts. They also analyzed signs of toxic versus positive cultures and strategies leaders can employ to demonstrate vulnerability, build trust, and empower teams. Simple daily practices for self-care were recommended to enhance clarity, focus, and well-being. Key Takeaways:
- Chronic low-level stress can negatively impact health if left unaddressed.
- Toxic cultures lack psychological safety and appreciation, making people feel like numbers.  
- Leaders must model self-care and admit limitations to build vulnerability.
- Engagement increases when leaders trust teams to take on responsibilities.
- Movement, deep breathing, hydration, and prioritizing interests enhance self-care.
- Small, sustainable changes to daily routines can significantly benefit well-being. Connect to the Guest:
Sarah on the Web Sarah on LinkedIn Sarah on Instagram Sarah as a Keynote Sarah as an Author Contact Sarah Sources for Managing Stress:
5 tips to manage stress Observing Stress Awareness Month Manage Stress and Build Resilience 
MGMA Resources:
MGMA Stat Ask an Advisor MGMA Membership MGMA Consulting WE WANT TO HEAR FROM YOU
Let us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com.

Episode Sponsors:
 
iCoreRX
The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche
Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Mindful Medicine: Fostering Psychological Safety and a Supportive Work Culture

In a recent episode of the MGMA Women in Healthcare podcast, host Adrienne Lloyd sat down with Dr. Lucy McBride to delve into her transformative journey toward adopting a holistic approach to medicine. Dr. McBride shared insights on the importance of understanding a patient's complete story and life experiences, emphasizing the need to go beyond lab results and vital signs to provide comprehensive care.  Dr. McBride discusses transitioning from a traditional medical practice to one that takes a whole-person view of health. She emphasizes understanding how childhood traumas, relationships, and lifestyle factors influence physical and mental well-being. Lloyd and McBride discuss concepts like acceptance, agency, and conceptualizing health as a process rather than an outcome. McBride promotes a team-based approach and gives patients the tools to take control of their health journeys. Sources Lucy McBride   Lucy on Instagram   Lucy on Facebook   Adrienne Lloyd   Adrienne on LinkedIn   MGMA Resources 
MGMA Stat
 
 Ask an Advisor
 
 MGMA Membership:
 
 MGMA Consulting WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at dwilliams@mgma.com. If you have a question for our Sr Advisor Cristy Good, email advisor@mgma.com. And please subscribe to our show wherever you get your podcasts. 

Episode Sponsors:
 
iCoreRX
The February cyber attack on change healthcare continues to cause prescription delays and that is stressful on patients and doctors, but not if the doctors are using iCoreRx, a leading ePrescribing software that enables electronic prescription creation and management to simplify your medical operations. Check them out at icoreconnect.com/mgma. Laserfiche
Are you tired of dealing with time-consuming processes and outdated strategies? It's time for a change. Introducing Laserfiche, the leading platform for process automation and data analytics. Transform your organization into a technology-driven powerhouse, ready to tackle any disruption. Optimize workflow automation, revamp cost-inefficient initiatives, and free up your staff's time for more meaningful work. Don't let outdated processes hold you back. Unlock the power of Laserfiche and take control of your organization's future. Visit laserfiche.com today for efficiency, resilience, and success.

Insights: Trust the Process — Using Lean and Six Sigma to Optimize Clinic Flow

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