In this episode of the Ridiculously Amazing Insurance Agent podcast, host Kelly Donahue-Piro brings you a mashup of her 3-minute videos where she discusses how to make recommendations, what it takes to be an insurance professional, and how to stop office chatter and get over feelings of failure.

Episode Highlights:

• Kelly enumerates four aspects that were inspired by working with her clients. (00:50)
• Kelly shares why they like to split cross-selling into two phases. (3:17)
• Kelly shares how to make cross-sell recommendations to your clients. (4:00)
• Kelly shares what it takes to be an insurance professional, especially in leadership roles. (6:41)
• Kelly gives a couple of strategies on how to get buy-in from your team. (7:05)
• Kelly mentions the bottom line in a leadership role. (9:31)
• Kelly mentions why office chatter is often a symptom of a deeper problem and how to stop it. (12:01)
• Kelly shares how to get over the failure feelings if you have them in your agency. (16:29)

Key Quotes:

• “When people spend more time talking to each other, pulling things down and jumping to the worst conclusions, we know we have a broken culture. We need to work on amending the office chatter.” - Kelly Donahue-Piro
• “People have felt how you feel. If you feel apathetic towards it, people will feel that way. If you're excited about it, people will feel that way. Your ideas will leave an impact. Even if someone says “no”, “no” typically means “not right now.” What that means is that we can get to tomorrow...We can go ahead and plant that seed and nurture it and water it for a better day.” - Kelly Donahue-Piro
• “I always like to think of failure as a speed bump, not a destination. When you can pick it up, put it back around and have your teachable moment...You now have greater guidance to make it even more ridiculously amazing.” - Kelly Donahue-Piro

Resources Mentioned:

• Kelly Donahue-Piro LinkedIn
• Agency Performance Partners