John Pearson of DHL Express: Keep business – and leadership - simple

07.27.2021 - By World Economic Forum

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CEO John Pearson shares the strategies this shipping and logistics company uses to simplify and focus a complex business – methods that have helped it navigate major upheavals including the COVID-19 pandemic. Special training programs - including one featuring a small red passport each staffer carries – are a special source of pride and one of several important ways the company keeps communication clear and thousands of employees aligned in one of the most global companies in the world. 

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