Just a normal day in the office – Data driven business process improvements for a global supply chain company. [Splunk Cloud, Splunk IT Service Intelligence, Splunk Machine Learning Toolkit]

“Our IT-powered business processes are too slow.” Does this sound familiar? If so, that is usually the perfect starting point to dig in and start improving them. Unfortunately, specific data that could help with that effort are not available – normally. In this session we will show you how we at Arvato Supply Chain Solutions got the data we needed and used it to improve the collaboration between IT and business. You will learn how we connected different IT systems such as SAP and conveyor line to Splunk Cloud, and how this helped us to analyze business processes with IT Service Intelligence (ITSI). And, as the icing on the cake, we give you a sneak peak of the machine learning algorithm we implemented to continuously improve our business processes.

Speaker(s)

Ralf Walkenhorst, ITOA Specialist, Splunk

Holger Diekhoff, Manager Operational Intelligence, Arvato Supply Chain Solutions

Slides PDF link - https://conf.splunk.com/files/2019/slides/BA1512.pdf?podcast=1577146258